Birmingham and Solihull Mental Health NHS Foundation Trust - Trust HQ
Feedback Rating
Based on 73 reviews
Reviews (73)
We don't have a choice!
November 23, 2017
Have suffered severe anxiety/depression, improved recently but still in need of care.
Good things:- CERT Team Visit weekly. CPN/Care co-ordinator in contact fortnightly. I can phone any time and will be called back. Usually the person calling is supportive and helpful. I have a care plan and my medication is managed and reviewed. I feel listened to.
Bad things: - Went to A&E on Sunday. I was told I would be contacted or visited Monday. No contact was made. I phoned at night and nobody phoned back. I phoned again and found that someone had phoned an inaccurate mobile number and had not bothered to phone landline (both numbers were given). I got no contact until Thursday the following week. No care plan offered, I had to insist on getting one. It should be suggested routinely. CERT not available until October due to holidays, sickness and staff shortages. Endless waiting time for psychotherapy!
Good things:- CERT Team Visit weekly. CPN/Care co-ordinator in contact fortnightly. I can phone any time and will be called back. Usually the person calling is supportive and helpful. I have a care plan and my medication is managed and reviewed. I feel listened to.
Bad things: - Went to A&E on Sunday. I was told I would be contacted or visited Monday. No contact was made. I phoned at night and nobody phoned back. I phoned again and found that someone had phoned an inaccurate mobile number and had not bothered to phone landline (both numbers were given). I got no contact until Thursday the following week. No care plan offered, I had to insist on getting one. It should be suggested routinely. CERT not available until October due to holidays, sickness and staff shortages. Endless waiting time for psychotherapy!
Not getting proper treatment
Mental Health
September 28, 2016
Since four years I am getting treatments, but my depression and anxiety is worse. I need proper care and help.
Very efficient and friendly staff
July 24, 2014
Lovely across the whole hospital. Very clean.
