Birmingham Healthy Minds Central

Long waiting times, Nice people but would like more face-to-face rather than teams now.

Provided cognitive behavioural therapy which was very helpful and effective

Good and helpful.

My experience was great. My first appointment happened really quick and the sessions I had were really positive.

Received E.M.D.R treatment. Outstanding

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Birmingham healthy minds Brilliant.

Computer not up and running for appointments before Xmas. Warned could phone but calls often delayed badly. Could drop in without an appointment and see if anyone available.

Issues I’ve had, they don’t understand my condition of Asperger’s. Waiting list took weeks to get an assessment and then weeks to get to the sessions, still waiting. They help with my anxiety, can’t fault them. Don’t give full support I need.

I had a phone appointment which I took some time off of work for. When the appointment time came nobody rang me and after ten mins of waiting I ring the helpline only to be told that the practitioner was with someone else. I understand busy periods however if somebody is committing to improving or seeking help for their mental health and well being I'd assume the practioners would have the decency to actually keep to appointments. It's really dissapointing especially when they can only offer another appointment two weeks from now.

Never called me back for the 30minute call appointment it's a disgrace left me hanging don't bother with healthy minds they don't bother with you