Birmingham Healthy Minds Central
Feedback Rating
Based on 23 reviews
Reviews (23)
My experience was great
April 14, 2021
My experience was great. My first appointment happened really quick and the sessions I had were really positive.
Outstanding
July 24, 2020
Received E.M.D.R treatment. Outstanding
Worked well during lockdown
July 20, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Birmingham healthy minds Brilliant.
Answer: Birmingham healthy minds Brilliant.
Computer not up and running for appointments
March 23, 2020
Computer not up and running for appointments before Xmas. Warned could phone but calls often delayed badly. Could drop in without an appointment and see if anyone available.
Don’t give full support I need.
February 27, 2020
Issues I’ve had, they don’t understand my condition of Asperger’s. Waiting list took weeks to get an assessment and then weeks to get to the sessions, still waiting. They help with my anxiety, can’t fault them. Don’t give full support I need.
Didn't bother to call me for a phone appointment
July 23, 2019
I had a phone appointment which I took some time off of work for. When the appointment time came nobody rang me and after ten mins of waiting I ring the helpline only to be told that the practitioner was with someone else. I understand busy periods however if somebody is committing to improving or seeking help for their mental health and well being I'd assume the practioners would have the decency to actually keep to appointments. It's really dissapointing especially when they can only offer another appointment two weeks from now.
None
September 26, 2018
Never called me back for the 30minute call appointment it's a disgrace left me hanging don't bother with healthy minds they don't bother with you
I went through Birmingham Healthy Minds but
May 17, 2018
I went through Birmingham Healthy Minds but they referred me to something I wasn't comfortable with. I went to the Pause in Birmingham City, where it's a walk in but you would see someone different every time. This gave me a choice to when i can talk and see someone when I really need to.
No continuity of care
January 12, 2018
Member of staff from BHM visited mother at home. Not seen since August 2016. Came back with a dementia diagnosis and not seen since!
Focus on appointment, not care need
June 10, 2016
Focus on appointment not care need. Cancelled appointment 3 weeks before time. They ignored my GP support referral and discharged me after not attending an appointment I didn't know about.
