Bournbrook Varsity Medical Centre

Waiting times are usually very long and at time GP is in a rush and rude.

I'm reluctant to contact the GP with my wife's condition as there is not much they can do in the way of treatment. They do what they can, mostly over the phone. The receptionists are doing most of the work. Everybody is trying their best, some efficiencies could be done.

They're really good. I have a chronic condition and they give me appointments when I need it and bring me in straight away. They want to check me there and then.

I like them very much. Its easy to get an appointment.

At the start of the pandemic there were issues where they only sent phone contact details and they don't work well for me as a deaf person. The email address in their SMSes didn't work. I later walked past their building and saw another email address and when I emailed that, they said the SMS email address isn't used... It still appears on all SMSes I don't know if this is out of their control. They agreed to let me use email to contact them and did some stuff by email instead of phone during the early pandemic days. I have been able to manage video appointments as the sound and video sync are good and the staff are very patient. I had to have one emergency f2f appointment after a suspected clot issue. The GP who only knew me a little was aware I am deaf and arranged to remove her mask and just use a visor when we were in the consulting room and she could distance. She was very clear and helpful, and understanding that when she had to send me to A&E I was very stressed about masks and hearing people and getting a companion in to assist with communication. Overall they have been very very good during the pandemic. The only bad this was this silly email address that is on all their SMSes which doesn't work, which is dangerous.
Prize Draw Data

Excellent service provided by this practice . Caring, professional, listen

Amazing service. Really helpful and empathetic staff. Always happy to help.

The receptionists have always treated me with kindness and compassion, even at my most hysterical moments. They've called me back promptly and efficiently and I can't praise the practice enough. All GPS are very knowledgeable and caring go that extra for there patients

They have always been fantastic, they are very caring, efficient and organised. They are very good at helping you book an appointment and offer a variety of times

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Bournbrook varsity medical practice for telephone and video appointments. Have had to attend in person for blood tests but lots of safety precautions in place.