Broadway Health Centre

The appointment booking is difficult. They tell me to call the next day. They don't ask me to call 111. The GPs are good. The reception staff are not good.

The GPs are alright. I don't use them much.

During Ramadan I had an issue and they didn't call me in. It took a long couple of hours to get through and they weren't helpful, they just said they would do blood tests and then you don't get your results or any information to help with the issue.

There are no face to face appointments they only speak to you over the phone and just prescribe from what you have told them and not what is necessarily wrong. My daughter had a pimple on her face and she was told it was acne but it wasn't. You're not treated accordingly. To get spoken to over the phone is a hassle.

Easy process to register there. They have been good so far. I've only used them once. They do over the phone conversations or they will see me too.

Good GP practice, bit hard to get appointments. There can be long waits on the phone and then no appointment. Easy to get appointment for my child though.

I have recently registered with them but I am yet to use them. It was easy to register with them. Hopefully I can get appointment when I do need one.

They are doing phone appointments which work very well for me.

GP came out when I had covid, he tested me, put me on some tablets and then I was alright. He sent me for another covid vaccination and then I got covid again. The GP doesn't come out to see me now.

We had to see various specialists and clinics due to various illnesses. Letters of diagnosis and changes in medication were being emailed to the GP Clinic but they told us they haven't received them. After a long conversation with the receptionist, she let it slipped that they don't have access to their emails. That explained why they haven't received any communication from the specialists/hospitals then doesnt it?. This could easily be fatal to certain patients whos medication has changed and need new prescription but the GP won't know that since they haven't seen the letter from the hosptial