Bucklands End Lane Surgery
Feedback Rating
Based on 47 reviews
Reviews (47)
Online makes it less flexible
November 18, 2025
I like my GP but it's harder now. It's all online and they reply when I am at college and can't get there. It's not flexible now.
I don't feel rushed at all
November 18, 2025
They're okay, appointments aren't too bad. I don't see the same GP but I don't feel rushed at all.
It works well
November 18, 2025
Easy to book appointments. I went for blood and then they called me with the results. It works well.
Hard to get appointments
November 18, 2025
Quite hard to get appointments. They don't give you same day appointments but give you next day ones. I get enough time during my appointment.
Long wait to see own GP
September 29, 2025
It's difficult, really difficult job. You call at 8am and it's constantly engaged. 9am, you get through and they say call back tomorrow. And I prefer to see my own doctor which means a longer wait.
Been with them 30 years - they're great!
September 12, 2025
I've been with them over 30 years and they're great with me. They see me when I need an appointment, there's no long waits. I book online and that works for me.
They're genuinely okay
September 9, 2025
They have got better, I don't get the issues everyone else does. Have to book in at 8:30am on the dot otherwise you don't get in the queue. They now have an online system and they respond within 72 hours, we've been with the 15 years and they're genuinely okay.
Hard to get through and get appointments
June 24, 2025
It's alright I suppose. Very hard to get an appointment and they hardly answer the phones. You can sometimes get a same day or next day appointments but it depends when I get through. You just have to try again the next day if not. I find it hard ringing early because of my disability.
No problems, good staff and service
June 24, 2025
It's been okay getting appointments. No problems really. I suppose if you don't bother them then they're good. Good staff and good service.
Excellent
April 29, 2025
I will give them 5 stars. They have been excellent and they referred me to a specialist.
