Shah Zaman Surgery - Castle Vale Primary Care Centre
Feedback Rating
Based on 27 reviews
Reviews (27)
We need help for my son
February 27, 2024
I have to go through the GP to get any help. Some of the doctors don't want to see him because he is hard work and it's always difficult for people with ADHD as they say it's just a label. We need medication and help for him. They have referred him on for an assessment
Easy to make appointments.
October 23, 2023
Really good practice. I get an appointment with different doctors but that's fine with me. Making an appointment is quite easy.
Helpful and can get appointments easily.
October 18, 2023
I have never had any issues with them. They have always been helpful and I can get appointments easily.
It's difficult getting an appointment.
October 17, 2023
The GP is alright I suppose. It's just getting an appointment when your working is hard. You have to call at 8am or go into the surgery and you can't get an appointment. It's wrong. A bit more support for working people is needed.
Very impressive management
October 9, 2023
The way the surgery is managed is very impressive. Excellent staff and communication is good.
The GP is very friendly and good.
October 3, 2023
The GP is very friendly and good.
All appointments have gone
September 1, 2023
I don’t go for myself, go for the kids but they don’t listen. Terrible to get an appointment. You start ringing at 8:30 and lucky if you get through at 9am and then all appointments have gone.
Could be more helpful with mental health
April 12, 2023
I don't feel they do well with mental health. The doctor made me feel like a hypochondriac when I needed mental health support. I ended up getting support from my children's nursery who referred me to a support worker and Womens Aid for support. The doctors could have been helpful and referred me to a NHS service.
Referred me on an emergency pathway
April 12, 2023
They saw me straight away but it did take a long time on the phone. You can be on the phone for half an hour then there's no appointments left. I told them my symptom and they said they would refer me on an emergency pathway.
Try their best
March 15, 2023
I can get appointments but I can wait a long time on the phone to get that appointment and get through. They are trying their best, everyone's under stress at the moment.
