Shah Zaman Surgery - Castle Vale Primary Care Centre

Difficult to get an appointment. It takes a long time.

The triage occupational therapist told me to call them to get an appointment and they never got back to me. It's so frustrating and making me worse.

The call back service for appointments is very good. If there are no appointments they will send you to Badger.

I don’t really have a problem with the service here, they are quite good. I stick to one doctor who is very good. It can sometimes be difficult to get an appointment even if you call as soon as they open. If it is too difficult I call 111 and they get me an appointment at the hospital as it is quicker. While my usual doctor here is good when I have had to see other doctors I haven’t been satisfied with the care I have received.

No appointments at all. Very rude reception staff.

My parents have been with them for a long time. GPs are very good but sometimes it's very difficult to get an appointment.

Excellent service GP listen and receptionist are polite and also listen to your issues before guiding you to correct outcome.

If it's an emergency then they're really fast. I see different doctors all the time. I also have to explain each time which isn't good.

Most of the time I see a locum doctor. There is no continuity of care. Very difficult to get an appointment, especially emergency ones.
They called us and booked us an appointment for flu vaccines.

They're just okay. I don't like going there because the doctors don't really listen. You barely get an appointment and when you eventually get one after a long wait the doctors just talk and don't listen. The receptionists are okay but the rest is not good.