City Road Medical Centre

Really good. I never want to change my GP as they are very good.

My GP is very good and professional. Always give timely advice and has diagnosed my issue right on time.

Very helpful. It's very easy to access once I got the hang of it. I think with all GP's they make you call each day for an appointment when it can wait or for a future date. The receptionist's make out that is the way it should be done when it's not urgent.

Since the pandemic the service has gone down and it's very difficult to get Face to Face appointments. For a referral I need to see my GP but I can't see anyone since last month.

I recently registered at the practice. I contract the surgery to report abdominal discomfort. I was sent for blood tests and an ultrasound. The clinician I spoke to said ‘when the results come back we will be in touch’ to arrange a gastro referral as a potential next step. I heard nothing for 3 months. I contacted the surgery and arranged a F2F appointment. The female clinician examined me and decided I should have a neuro referral. I agreed to go along with this. Then heard nothing for 1 month. I decided that i wanted to go ahead with the original gastro referral as my symptoms seemed to worsen. The clinician then became extremely defensive and refused to provide me any further care until after my neuro referral. I found this to be unacceptable. She offered no additional tests, nothing. When I asked her why, she told me to calm down. I’m sorry but it’s my body, my symptoms. Do your job and arrange more tests. My symptoms have worsened. She refused to listen and threatened to call the police if I didn’t stop taking. I was shocked by the reaction, lack of compassion and complete neglect of my symptoms. No additional tests?
No care for patient health or safety. She then started speaking badly of other healthcare professionals. Saying she’s been in this job for a long time and knows what she’s doing. I decided to register somewhere else, but this has to be the worst experience I’ve ever had.

Very poor, its mainly the reception staff. They never listened to what I was saying. Made an appointment with the wrong department which wasted their time and our time. Three times I have rang and three times they have got it wrong. They need to listen.

Small practice with a caring team. No bells and whistles- but a consultation with a GP when you need one no delay.