Reviews (24)

Excellent

November 11, 2021
We went there for our booster covid vaccination.

We found the staff and venue first class. Very well organised from start to finish. Thank you
Sandra Billingham

Lengthy queue - had to abandon

November 10, 2021
Having booked appointments for myself (64 year old with a disability) and mother in law (86 year old with multiple health issues) we arrived at the booked time. Queue we were told would be significantly more than an hour. Neither of us could physically stand in a queue for that long. We were told that no priority could be given, and there were no facilities to help the elderly or disabled. So we had to abandon the attempt and so, despite both being in the vulnerable category, have not had the booster. How can the booking system allow so many people to book at the same time?
Also, the main entrance to the cricket ground is closed with building work - there are no signs or indications as to where to go.
I live outside Birmingham so have been able to arrange an appointment with my GP. My mother in law lives in Birmingham and it has proved impossible to do this - which is why we went to the cricket ground in the first place.
Thoroughly unimpressed
Martin Burnett

Reply from Edgbaston Cricket Ground Vaccine Centre

Thank you for taking the time to provide feedback about services provided by University Hospitals Birmingham. We are very sorry to hear that your vaccination experience at Edgbaston Cricket Ground was not as positive as we would hope. All feedback is greatly valued and is used to improve our services in the future. If you would like to provide any further feedback about your experience, please visit the hospital webpage at: www.uhb.nhs.uk/yourviews


Provider responded

Excellent service. No problems.

November 3, 2021
I had my Covid booster on Monday and cannot fault the service. I was one of the less straightforward patients as, having been advised against the Pfizer vaccine at my local centre, my GP had recommended the Cricket Ground as somewhere offering the AZ booster in certain circumstances. The process was smooth, the staff helpful, friendly, caring and professional. At all times I felt myself to be in safe hands. Thank you.
Patricia Gambles

Total disaster

October 25, 2021
Having looked at the web site for a 'walk in' facility I travelled to the ground to get my 1st jab. I was advised upon entry that I would have to arrange for an appointment which is not mentioned in the official government web site. What a complete cock up as well as wasting my time.
Anonymous

Reply from Edgbaston Cricket Ground Vaccine Centre

Thank you for taking the time to provide feedback about services provided by University Hospitals Birmingham. We are very sorry to hear that your vaccination experience at Edgbaston Cricket Ground was not as positive as we would hope. All feedback is greatly valued and is used to improve our services in the future. If you would like to provide any further feedback about your experience, please visit the hospital webpage at: www.uhb.nhs.uk/yourviews


Provider responded

Not accepting walk-in asked to make appointme

October 22, 2021
My 16 year old son arrived at the walk in centre, as it is close to home and it was advertised as a walk in centre. On arrival he was turned away and told he had to go home and make an appointment! When I called to make an appointment for him, after being on the phone for a while with an automated service, I was told to call back later as nobody is available.
It is little wonder that people are not having vaccination, when it is made so extremely difficult to actually access the service!
Anonymous

Reply from Edgbaston Cricket Ground Vaccine Centre

Thank you for taking the time to provide feedback about services provided by University Hospitals Birmingham. We are very sorry to hear that your vaccination experience at Edgbaston Cricket Ground was not as positive as we would hope. All feedback is greatly valued and is used to improve our services in the future. If you would like to provide any further feedback about your experience, please visit the hospital webpage at: www.uhb.nhs.uk/yourviews


Provider responded

Excellence

April 30, 2021
Excellence at every touch point!!
Anonymous

Reply from Edgbaston Cricket Ground Vaccine Centre

Thank you for taking the time to provide feedback about services provided by University Hospitals Birmingham. We are pleased to hear that your vaccination experience at Edgbaston Cricket Ground was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Very well run

April 30, 2021
Very well run, quick and friendly.
Anonymous

Reply from Edgbaston Cricket Ground Vaccine Centre

Thank you for taking the time to provide feedback about services provided by University Hospitals Birmingham. We are pleased to hear that your vaccination experience at Edgbaston Cricket Ground was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Well organised

April 27, 2021
Very well organised both inside and outside.
Kathryn Wiley

Reply from Edgbaston Cricket Ground Vaccine Centre

Dear Kathryn, thank you for taking the time to provide feedback about services provided by University Hospitals Birmingham. We are pleased to hear that your vaccination experience at Edgbaston Cricket Ground was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

well organised

April 27, 2021
Longer than expected queues, but well organised once inside.
Anonymous

Reply from Edgbaston Cricket Ground Vaccine Centre

Thank you for taking the time to provide feedback about services provided by University Hospitals Birmingham. We are pleased that some aspects of your vaccination experience At Edgbaston Cricket Ground were positive and will share your kind words with relevant staff. We are sorry to hear that you also have some concerns and we are keen to listen to these in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern


Provider responded

Very well organised Edgbaston cricket stadium Vaccination Centre

April 24, 2021
Very well organised from the moment you arrive and park your car to the moment you got your vaccination. Pleasant marshals and all was running smoothly and efficiently
Anonymous

Reply from Edgbaston Cricket Ground Vaccine Centre

Thank you for taking the time to provide feedback about services provided by University Hospitals Birmingham. We are pleased to hear that your vaccination experience at Edgbaston Cricket Ground was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

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Edgbaston Cricket Ground Vaccine Centre

Contact

119

Edgbaston Road
Birmingham
B5 7QU

Location

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