Forward Thinking Birmingham - Birmingham Road

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are please to hear your sister is happy with the service. Please do contact us at bwc.pals@nhs.net and we can assist you further with sharing your suggestions to the team.

Best Wishes, the Patient Experience Team.

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are very sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.

Thank you for providing us with your feedback. We are sorry to hear that it took a long time to get an appointment after you were referred urgently from another hub, however, we are pleased to hear that the care and support you have received then has been good. We hope your positive experience continues with Birmingham Road hub. Best wishes, Patient Experience Team.

Thank you for taking the time to provide us with your feedback. We are so pleased to hear that you have been really helped and supported since attending Birmingham Road, and we wish you all the best for your future treatment. Kind regards, Patient Experience Team.

Thank you for taking the time to provide us with your feedback. We are sorry that the late running of appointments has caused you anxiety, and we will ensure that this is fed back to the hub. We would expect that our service users are kept informed of any delays in the hub, to mitigate any feelings of anxiety, and we are sorry that this hasn’t been your experience. However, we are pleased to hear that you have received a lot of support and that your therapist is really good. We wish you continued success with your future treatment at Birmingham Road. Kind regards, Patient Experience Team.

Thank you for providing us with your feedback. We are so pleased to hear that the Birmingham Road team have really helped you, and that you are much better than when you first accessed the service. Thank you for your suggestion about signposting; we will certainly pass this on to the team. In the meantime, there are some very useful resources online, including www.the-waitingroom.org , which is an online health and wellbeing directory. We hope this is helpful. Best wishes, Patient Experience Team.

Thank you for your feedback. We are sorry that you feel that the service hasn’t helped you much. If you feel comfortable, please discuss this with your clinician so that they can explore other ways to help you. The services provided by Forward Thinking Birmingham are commissioned (funded) by Birmingham and Solihull Clinical Commissioning Group, who, along with the local authorities, plan how to use the money on these services in a coordinated way. However, we would welcome your feedback on which services may benefit the wider population, and therefore we would encourage you to email our colleagues in the Patient Advice and Liaison Service on bwc.pals@nhs.net with your feedback. Best wishes, Patient Experience Team.

Thank you for taking the time to provide us with your feedback, although we were sorry to note its contents. It is regrettable that you have experienced lots of changes with nurses, and have periods of time where you have not had a named person to contact. This is clearly not the standard that we would expect, and we are sorry that this has been your experience. However, we are pleased to hear that your experience of DBT at Birmingham Road hub has been very good. Please do not hesitate to contact our Patient Advice and Liaison Service (PALS) via email on bwc.pals@nhs.net, or via telephone on 0121 333 8403 should you have any concerns about your care In future. Kind regards, Patient Experience Team.

Thank you for taking the time to provide us with your feedback. We are so pleased to hear that, on the whole, your experience with Birmingham Road hub has been positive, although we are sorry that you had one poor experience with a doctor. If you wish to discuss this further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) via email on bwc.pals@nhs.net, or via telephone on 0121 333 8403. Wishing you all the best for your future treatment, Patient Experience Team

Thank you for your feedback. We are pleased to hear that you have had a positive experience with Birmingham Road hub, and that you found the self referral process straightforward. We wish you well for your future treatment under Forward Thinking Birmingham. Kind regards, Patient Experience Team.