Frankley Health Centre

My mother has been trying to get an appointment to see a doctor for the last few weeks only to be told every time that there are no appointments available despite her phoning every day at 8.30a.m and 2.30p.m on the days the surgery is actually supposed to be open but by the time her call is answered all appointments are gone. My mother is 89 years old she suffered a bleed on the brain last July which resulted in brain surgery to remove the bleed, we were told she was lucky to survive- she has worked very hard to get back to health with no after care offered by this GP surgery, every appointment is a battle and it is getting even worse. She now has a problem with her legs swelling and a lump appearing she is in agony and barely able to walk. Surely she deserves a appointment? My mother lives alone and has no transport what is she supposed to do? Go to A&E and wait hours alone to be seen?- I live in North Wales and I am at a complete loss and despair at how to help my mother.

They are vile. It's rubbish. Impossible. They do reviews on the phone and don't see you face to face or check things like medication. They could do a lot better. You can't make appointments for the kids. They may as well not exist like their level of service.

The worst doctors in Birmingham. They are vile and it's impossible to get appointments.

It's very good. No difficulty in getting appointment. I got treated with antibiotics for an infection. I am happy with the service.

It's very difficult to get appointments but they did refer me to the QE on time and it was very quick and timely referral which saved my life.

Don't get appointments. Have to be dying to get an appointment. It can take an hour and a half to get through and then all the appointment have gone. There's been 2 instances where my husband had a rash, doctors told him to take a picture and said they would see him on the Wednesday. I told them it was something worse and they didn't take his temperature or anything. My husband died the Wednesday from Sepsis. The practice is awful.

They're good, they're accessible but can sometimes wait but that's expected at the moment. But they're good.

They order my medication and they automatically deliver it to me.

The doctors are awful, no face to face appointments for 2 year, no diabetes or thyroid checks for 18 months.

I don't like the doctors, you can't get an appointment over the phone or anywhere.