Frankley Health Centre

It's very difficult to get appointments but they did refer me to the QE on time and it was very quick and timely referral which saved my life.

Don't get appointments. Have to be dying to get an appointment. It can take an hour and a half to get through and then all the appointment have gone. There's been 2 instances where my husband had a rash, doctors told him to take a picture and said they would see him on the Wednesday. I told them it was something worse and they didn't take his temperature or anything. My husband died the Wednesday from Sepsis. The practice is awful.

They're good, they're accessible but can sometimes wait but that's expected at the moment. But they're good.

They order my medication and they automatically deliver it to me.

The doctors are awful, no face to face appointments for 2 year, no diabetes or thyroid checks for 18 months.

I don't like the doctors, you can't get an appointment over the phone or anywhere.

25 June 22 - This GP practice has recently introduced a new telephone service. Previously, anyone trying to make an appointment with a GP could phone a.m. or p.m. and see if any appointments were available. If not, try again the folloiwng day. However, at least you could get through to a receptionist. Now, a caller is placed in a queue without any idea of how long the wait in the queue will be. My wife phoned the practice and was placed at "number 7" in the queue. 40 minutes later, she managed to speak with a receptionist. We later checked our phone bill, and that 40 minute wait had cost us more than £10. This is completely unacceptable. The local NHS Trust responsibile for this practice needs to sort it out.

They have asked mother of 7 years old Autistic kid to send pictures of tonsillitis instead of giving her face to face appointment.

No appointment ever you have to book 3 weeks in advance.

When are doctors going to see us again