Your experiences prompt and lead our activities and reports, which focus on improving services for everyone. If we hear of something that needs further investigation, we explore the issue with the help of patients and the public. We also talk to key professionals at the service we are investigating,  encouraging them to make positive changes.

We follow up our investigations with impact reports to see if services have improved, and hold services to account for changes they stated they would make. If Healthwatch Birmingham finds no improvement, we may escalate the issue to Healthwatch England and local regulators. We also monitor the changes to ensure people experience sustained improvements.

Investigations


Children and young people in Birmingham are struggling to access support for mental health problems on the NHS, our investigation into services provided by Forward Thinking Birmingham (FTB) reveals. 

By Healthwatch Birmingham
Investigations 2021

‘Experiences of lockdown: Birmingham and Solihull residents’ experiences of health and social care during the second national lockdown in England’ examines the challenges local people faced accessing health and social care services during Winter 20/21.

By Healthwatch Birmingham and Healthwatch Solihull
Investigations 2021

‘Health Inequalities: Somali people’s experiences of health and social care services in Birmingham’ is based on interviews with members of the city’s Somali community, examining the challenges they face accessing health and social care services.

By Healthwatch Birmingham
Investigations

Impact reports


‘Improving support for hospital patients who have problems with care’ details improvements made to NHS trusts’ Patient Advice and Liaison Services (PALS) in Birmingham after people told us about their experiences of the services .

By Healthwatch Birmingham
Impact Reports

How patient feedback has improved hospital waiting rooms details how NHS trusts in Birmingham now provide a better patient experience after we interviewed people in waiting rooms. 

By Healthwatch Birmingham
Impact Reports

‘Improving mental health services for Birmingham service users’ details changes made by Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT)  to its community mental health services (CMHTs), after patients shared their issues with medicine management, access to care and appointments, respect and communication.

By Healthwatch Birmingham
Impact Reports 2019