The Healthwatch Birmingham team:
Visit our Contact Us page here for more information about how to get in touch with Healthwatch Birmingham.
Andy Cave - Chief Executive Officer
Andy is our Chief Executive Officer. His role is to lead Healthwatch Birmingham strategically and operationally, on behalf of the Healthwatch Birmingham Board.
Andy has a depth of experience in the Voluntary and Community Sector working in a
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Andy has a depth of experience in the Voluntary and Community Sector working in a health and social care setting. Working as CEO and senior management team roles has built specialist knowledge in tackling inequality, community development, engagement and public involvement, creating flexible innovative services and quality assurance. less
Dr Jane Upton - Head of Operations
Jane is in charge of the smooth running of Healthwatch Birmingham. She is accountable for our people, operations, budgets, and project delivery; ensuring these support the CEO’s vision. A key responsibility is to make sure that our staff
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Jane joined the team in 2015. She has previously worked in a wide variety of health-related research settings including major teaching hospitals, Education for Health, Brunel University, and the University of Birmingham. less
Dr Chipiliro Kalebe-Nyamongo - Research and Policy Manager
Chipiliro leads our research and policy team. This team listens to people’s experiences of health and social care services in Birmingham; identifying and investigating those services members of the public have raised concerns about. Data collected in these investigations is
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Chipiliro is a governance, public policy, and development management professional and has worked as an analyst, grant/project manager, researcher, communication expert, and lecturer. She has extensive experience influencing people, policies and decision-making processes and empowering communities to demand services. Her various roles have involved ensuring that policies and programmes aimed at improving the social, economic and political conditions of people are informed by research evidence. less
Paul Clarke - Marketing and Communications Manager
Paul’s job is to spread the word about Healthwatch Birmingham’s work, making more people aware of our impact and success in improving health and social care services in the city.
He was previously Head of External Affairs at
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He was previously Head of External Affairs at Brightside, a charity supporting disadvantaged young people into higher education, and has also run HIV Awareness programmes in Tanzania as an NGO volunteer. Before moving into the non-profit sector, Paul was a freelance writer for clients including the BBC and Metro. less
Mark McKinley - Volunteer and Community Officer
Mark is our Volunteer and Community Officer whose role is to increase feedback through engaging with the people of Birmingham. Mark is passionate about improving services for all within the health and social care sector and is keen to listen
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Marks previous role was as an Engagement and Development Worker, influencing system change by working with Experts by Experience - volunteers with lived experience. Mark has also worked as a Financial Advisor and flown around the world as Cabin Crew – he has lots of stories to tell!
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Latifah Stone - Partnerships Officer
Latifah is our Partnership Officer. She maintains and establishes relationships with stakeholders and organisations within health, social care and the voluntary, community and social enterprise (VCSE) sectors. This is in order to gather crucial feedback from the public to enable
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Latifah’s previous work within the Third Sector focused on casework and coordination for the needs of: refugees, asylum seekers and women across Birmingham and London. less
Ghazanfar Sami Khan - Research and Engagement Officer
As Research and Engagement Officer Ghazanfar’s role is to document and record people’s experiences of health and social services in Birmingham and to identify research themes and trends by analysing the collected data and carrying out literature review to further
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Ghazanfar has worked in wide variety of health and social care settings since 2014 as a public service interpreter.
This interaction with different stakeholders within health and social care sector (GPs, Practice Nurses, patients, commissioning and third sector & social services managers) has helped him in understanding the complex concepts of how people get access to health & social care and what happens to them as a result of this contact, how social factors, financing systems, organizational structures and processes, medical technology, personal behaviours & awareness affect access to health & social care, the quality and cost of health & social care. less
Diane Hickey - Office Co-ordinator (PA to the CEO and Secretary to the Board)
Diane (Di) is Office Co-ordinator (PA to the CEO and Secretary to the Board). Her role is to co-ordinate the office ensuring all team members have the resources they need to fulfil their roles in a safe and effective
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Di has worked in administration roles throughout her working life and has predominantly worked in the Third Sector. In previous roles she has worked for multiple managers and worked closely with the CEO and provided Board support in a Birmingham Charity. Di is passionate about working for organisations that play a major part in making a positive difference to people’s lives. less
Sarah Walmsley - Data and Insight Officer
Sarah is our Data and Insight Officer. She takes the lead on ensuring we have quality data, and giving Healthwatch Birmingham the insight to help achieve our strategic objectives.
Sarah has worked in a variety of roles across sectors
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Sarah has worked in a variety of roles across sectors and most recently within Local Government. Sarah is passionate about the people of Birmingham receiving the best services they can. less
Max Qayyum - Experience and Information Officer
Max is our Experience and Information Officer. His role is to listen to the public’s feedback on health and social care services and give relevant signposting information to callers. This helps healthcare users to understand the options available to them,
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Max previously worked for Solihull Metropolitan Borough Council on the Employed for Success project which helped local people with their employability skills. He has a Master’s degree in Global Citizenship, Identities and Human Rights from the University of Nottingham. less
