If you’ve got questions about health and social care in Birmingham, our free and confidential Information and Signposting service will help you find the answers you need.

Our friendly team are here to listen to you, and direct you towards the best care and support for your personal needs and situation. This can include information about:

  • Health, social care and support groups near you
  • What to do if you have concerns or a complaint about a service
  • How to get support with advocacy, safeguarding and patient rights

Get in touch with us on freephone 0800 652 5278 or email info@healthwatchbirmingham.co.uk

You can also search our online resources to find answers to common questions about health and social care services and find other organisations to support you.

Organisations can also refer their service users for help with our Information and Signposting referral form.

Our Information and Signposting service is independent of the NHS and Birmingham City Council.

Find out about some of the people we have helped below. *

*photographs feature models


Charlene contacted us after being removed from her GP practice list. She has various health conditions, and was worried about obtaining repeat prescriptions.

We gave her information about raising a formal complaint, and how to register with a new GP. She had still not been registered by the new surgery after a few days, so we provided her with contact details for the Clinical Commissioning Group (CCG).

The CCG were very concerned that Charlene could be without her prescriptions, and hurried her registration along. She was very relieved to get her prescriptions before her medication ran out.


Laura phoned us as she was struggling to get a dentist appointment. Her usual dental practice paused appointments during the pandemic and is still yet to resume.

We were able to find a local practice accepting new NHS patients. We provided Laura with contact details for them as well as NHS England.

Laura called us back to say she was extremely happy as she had been able to book in with the practice we had found.


David manages a local care home. He contacted us for clarity on the latest government guidance regarding care home visits.

David had not been contacted directly and only heard about the changes in rules from the news.

We found national and local authority guidance relevant to David, who used this information to implement changes at his care home.

Healthwatch are very helpful. They gave me contact details which led to my ongoing case being resolved.