Reports Hub

This report details actions taken by Birmingham City Council (BCC) following our investigation into day opportunity services.

This report examines the actions taken by local services to tackle the crisis in access to NHS dentistry.

This report details progress in improving access to GP services in Birmingham since we highlighted inequalities in primary care across the city.

Following engagement with service users, their families/carers and Healthwatch Birmingham, Forward Thinking Birmingham (FTB) has made a number of important changes to mental health support for children and young people in Birmingham

This report details the actions taken to improve Birmingham City Council’s support for people with sight loss and visual impairment, following our earlier investigation into visual impairment rehabilitation services.

This report details the actions taken by local health and social care services to tackle the issues revealed in our investigation into health inequalities in Birmingham’s Somali community.

‘Improving support for hospital patients who have problems with care’ details improvements made to NHS trusts’ Patient Advice and Liaison Services (PALS) in Birmingham after people told us about their experiences of the services .

How patient feedback has improved hospital waiting rooms details how NHS trusts in Birmingham now provide a better patient experience after we interviewed people in waiting rooms. 

‘Improving mental health services for Birmingham service users’ details changes made by Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT)  to its community mental health services (CMHTs), after patients shared their issues with medicine management, access to care and appointments, respect and communication.

This report demonstrates that NHS commissioners are routinely hearing more feedback about their complaints systems as a result of a Healthwatch Birmingham investigation.