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This report demonstrates that NHS commissioners are routinely hearing more feedback about their complaints systems as a result of a Healthwatch Birmingham investigation.

Healthwatch Birmingham statement on The Royal Orthopaedic Hospital NHS Foundation Trust’s Quality Account for 2017/18.

Healthwatch Birmingham statement on Heart of England NHS Foundation Trust’s Quality Account for 2017/18.

Healthwatch Birmingham statement on Birmingham Community Healthcare NHS Foundation Trust’s Quality Account for 2017/18.

Healthwatch Birmingham statement on Sandwell and West Birmingham NHS Trust’s Quality Account for 2017/18.

Healthwatch Birmingham statement on University Hospitals Birmingham NHS Foundation Trust’s Quality Account for 2017/18.

Healthwatch Birmingham statement on Birmingham and Solihull Mental Health NHS Foundation Trust’s Quality Account for 2017/18.

Healthwatch Birmingham statement on West Midlands Ambulance Service University NHS Foundation Trust’s Quality Account for 2017/18.

Healthwatch Birmingham statement on Birmingham Women’s and Children’s NHS Foundation Trust Quality Account for 2017/18.

An independent review of the current patient and public involvement practice of the merging Birmingham South Central, Birmingham CrossCity and Solihull CCGs was produced in partnership with Birmingham CrossCity Clinical Commissioning Group (CCG), and Healthwatch Solihull.