New telephone procedure is worse than before
25 June 22 - This GP practice has recently introduced a new telephone service. Previously, anyone trying to make an appointment with a GP could phone a.m. or p.m. and see if any appointments were available. If not, try again the folloiwng day. However, at least you could get through to a receptionist. Now, a caller is placed in a queue without any idea of how long the wait in the queue will be. My wife phoned the practice and was placed at "number 7" in the queue. 40 minutes later, she managed to speak with a receptionist. We later checked our phone bill, and that 40 minute wait had cost us more than £10. This is completely unacceptable. The local NHS Trust responsibile for this practice needs to sort it out.