Reviews (21)

Appointments are easy to get.

November 30, 2023
A very good experience throughout covid. Appointments are easy to get and the doctors and nurses are kind and helpful.
Anonymous

A very good experience.

October 31, 2023
My recent experience with them has been very good.
Anonymous

Receptionists are nice

August 25, 2023
They use an e-consult which can only be used between 9 -3 and can be a bit clunky. Mum thought she wasn’t able to phone and make appointments but if you do not use online services they will let you book over the phone. Receptionists are nice. Use to be difficult but now are nicer.
Anonymous

Can get appointments with them

July 21, 2023
Its good, can get appointments with them. I go to the surgery ask for an appointment. They are quite quick. Good move going there.
Anonymous

Asking for advice

July 18, 2023
I rang the centre for advice regarding my medication. The reception staff were so nice and so helpful that any anxiety I had about ringing just went away. In fact the lady I spoke to made me feel that nothing was too much trouble and that if I wanted to talk she was willing to listen. They were fantastic. Thank you so much.
Shelley

No long waits on phones

May 23, 2023
No long waits on phones and can get appointments.
Anonymous

Do what they can for you.

April 5, 2023
The GP here is good. I always find them helpful. Bit of a wait sometimes but the staff are good. They do what they can for you and can get an appointment eventually too.
Anonymous

Awfully disappointing

February 5, 2023
I have been trying to get an appointment to see the GP since just after Christmas. I have called on numerous occasions, and then have to wait in cue. It’s times I’m number 27 in the cue, only to be told when I do get through that there are no more appointments. I cannot even get a telephone call back. On Thursday last week, I managed to get through to be told that I could get an appointment with the nurse or the Advance Nurse Practitioner. When I gave a short summary to the receptionist of my reason to see the doctor, it transpired that neither of those 2 professionals would be able to help me as it would be something that only the GP would be able to help with. However, I would have to be placed on a list and informed that I would get a call in 1-2 weeks time. This is absolutely ridiculous service. In the meantime, I will continue to be in excruciating plain. Really not happy with the service.
Anonymous

Would give no stars if possible

December 21, 2022
Tried to contact the surgery at 8am yesterday, 288 times I tried before I could get into the call queue and after 20 minutes in the queue there were no appointments left, told to call 111 or go to pharmacy. Went to pharmacist who was brilliant gave me eye drops but couldn't help with my ears as was outside their expertise and said I needed to see a doctor. So tried calling throughout the day for any cancellations but there were none this brings me to today!
I tried calling again from 8am, 299 times before I got in the queue today! And guess what no appointments again! Was told to speak to 111 as they could get me an appointment. After breaking down in tears I called 111 who passed me through to Warren Farm. I had a call back from a wonderful nurse who stated that she believes the infection I have has burst my ear drums and prescribed antibiotics but stated I need an appointment next week with a doctor to check my ear drums, I just laughed.

I have called the surgery to request an appointment for next week and they have passed the request to a doctor to see if the doctor wants to book me an appointment. Let's see if the doctor can be bothered to see me. I won't hold my breath.
Anonymous

Offer call backs but with no time specified

July 14, 2022
They're not good. I can't get an appointment. They tell me to call before 8am, I call on the stroke of 7:59, end up in a queue of 30 people then when they finally answer, all the appointments have gone. If you do manage to get a phone appointment, they don't give you a specific time so you could end up missing it. I complained to the practice manager and they agreed they need to change the process and give call back appointment times.
Anonymous

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Great Barr Medical Centre

Contact

0121 357 1250

379 Queslett Road
Birmingham
West Midlands
B43 7HB

Location

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