Great Barr Medical Centre

The GP here is good. I always find them helpful. Bit of a wait sometimes but the staff are good. They do what they can for you and can get an appointment eventually too.

I have been trying to get an appointment to see the GP since just after Christmas. I have called on numerous occasions, and then have to wait in cue. It’s times I’m number 27 in the cue, only to be told when I do get through that there are no more appointments. I cannot even get a telephone call back. On Thursday last week, I managed to get through to be told that I could get an appointment with the nurse or the Advance Nurse Practitioner. When I gave a short summary to the receptionist of my reason to see the doctor, it transpired that neither of those 2 professionals would be able to help me as it would be something that only the GP would be able to help with. However, I would have to be placed on a list and informed that I would get a call in 1-2 weeks time. This is absolutely ridiculous service. In the meantime, I will continue to be in excruciating plain. Really not happy with the service.

Tried to contact the surgery at 8am yesterday, 288 times I tried before I could get into the call queue and after 20 minutes in the queue there were no appointments left, told to call 111 or go to pharmacy. Went to pharmacist who was brilliant gave me eye drops but couldn't help with my ears as was outside their expertise and said I needed to see a doctor. So tried calling throughout the day for any cancellations but there were none this brings me to today!
I tried calling again from 8am, 299 times before I got in the queue today! And guess what no appointments again! Was told to speak to 111 as they could get me an appointment. After breaking down in tears I called 111 who passed me through to Warren Farm. I had a call back from a wonderful nurse who stated that she believes the infection I have has burst my ear drums and prescribed antibiotics but stated I need an appointment next week with a doctor to check my ear drums, I just laughed.

I have called the surgery to request an appointment for next week and they have passed the request to a doctor to see if the doctor wants to book me an appointment. Let's see if the doctor can be bothered to see me. I won't hold my breath.

They're not good. I can't get an appointment. They tell me to call before 8am, I call on the stroke of 7:59, end up in a queue of 30 people then when they finally answer, all the appointments have gone. If you do manage to get a phone appointment, they don't give you a specific time so you could end up missing it. I complained to the practice manager and they agreed they need to change the process and give call back appointment times.

My elderly mother had an appointment booked today, and nurse phoned to say she is too busy, so booked her for next week. She is feeling very weak. I can't keep taking days off i work, i work in a Pharmacy. Changing surgery now.

My father in-laws medication is always short . 1 hour 25 minutes to get through. Doctor for got to give my dad is heart medication. Took a week to correct. My father has extreme anxiety each month. Can’t see a doctor appointments never available. Despite going in my self to a empty reception at 9am . Still unwilling to allow my father inlaw a medical review . He’s 2 years due

I have a mental illness and can't get to see or speak to my GP

45 minutes to get though then get receptionist who has attitude and thinks there doctors. Was refused to been by a doctor because masks arent mandatory.

Unable to get appointments unable to get to see nurses Receptionists who think they are doctors

No face to face appointment offered all assessed over the phone