Offer call backs but with no time specified
They're not good. I can't get an appointment. They tell me to call before 8am, I call on the stroke of 7:59, end up in a queue of 30 people then when they finally answer, all the appointments have gone. If you do manage to get a phone appointment, they don't give you a specific time so you could end up missing it. I complained to the practice manager and they agreed they need to change the process and give call back appointment times.