Hawkesley Medical Practice

During covid having appointments via phone calls and having to send photos is a good way to still engage with patients however I feel it misses alot of valued information you get from face to face appointments. I had to send pictures of my skin condition in and I don't believe the pictures shown enough as its the feel of the skin and the pain on touch which concerns me which the doctor is unable to measure via looking at photos. I don't feel confident that I got the right treatment from that appointment. However the services was really good.
Prize Draw Data

I've been able to get phone consultations as needed and to visit the practice as well, find it a lot easier to get in now since the pandemic so new ways must be working well. Others I know are having really poor service from their GPS at different places.

Prior to the pandemic the services that were once offered are no longer there. Also they are linked into another GP practice West Heath Surgery so if there was no appointments they would ask you to go to West Heath which I would find quite difficult, and costly. I don't believe they have taken into account people's age, conditions etc.. whilst using West Heath Surgery as an alternative appointment.

Understanding with both physical and mental health problems plus form filling. Bring that helpful reception staff.

Good and cooperative, but not always getting appointments for days.

I need a foot person

Reception is stand offish and unapproachable. Went once and never returned. Really hard to get an appointment. Calls not answered. Emergency appointments not available. Service not available.

Took 3 weeks to see doctor. Receptionist was asking personal questions. Had car accident 2 years ago and doctor has not paid home visit.