Kingsmount Medical Centre

Very difficult to contact them and specially to see or talk to GP.

I was told I needed an ECG due to a medical condition and needing further tests. However, they would only phone me when there were cancellations from other patients where the appointments would be the next morning. I was unable to give notice for time off work for these appointments. This continued over a period of 2 months and I was never once offered an appointment in advance. Due to this, I had to leave the surgery recently so that I can get the medical assistance I require.

Closed since March 2020 at the outset of Covid 19 still not open a year later, very rude receptionist who do not let you speak, and talk over you disgraceful behaviour to those needing help during a pandemic. Also making people travel out of their area to another of the practices in the group which is unacceptable especially to the elderly and clinically vulnerable enable. Why are they not open when other surgeries are and PPE is available to all. No blood tests are being done at this surgery and they will not allow you to go to a hospital which is nearer than other group practices. All in all a very shambolic system and where are all the Doctors are they all on furlough. The whole GP system needs sorting out.
Prize Draw Data

The service is usually lacking and the systems seem to have staff tied up in knots but I cannot fault them in regards to offering the COVID-19 vaccine. They were brilliant.

The staff have been very kind and have resolved problems with speed and satisfaction. An issue we had with tablets recently meant that we had to call a second time to pick up part of a prescription request. the outcome was that the tablets originally omitted were delivered to our house within two days of our contact with Kingsmount.

Kingsmount medical centre has let its patients down by being closed during the pandemic. Clinically vulnerable people or elderly people should not have to travel out if their area during a pandemic or under normal circumstances, utter disgrace.

They ask me to come make an appointment for diabetes check, I ask for interpreter via my interpreter through phone call, they won’t speak my interpreter and they never book one as they worry about social distance they ask me bring my family but I don’t have family as they all deaf not hearing, so I never had diabetes check over 2 years now,

Blood tests cannot be done at this surgery and I need regular ones for my medication. The surgery is currently closed and blood tests can only be done at another surgery which is not acceptable. I have had to insist I go the local hospital instead which has been problematic. No blood test no medication!

They are just there to do a job and are like talking to robots, they have no care if your in pain or struggling to get an appointment they just pass it on to a walk in centre thats the advice your given.

Perfect experience, good people and very friendly.