Moor Green Lane Medical Centre

An excellent practice with good doctors, and nurses. Really good asthma care. Pre-covid it was simple to get appointments in a sensible time (not got much experience in the last year)

Very good but no late evening appointments

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Repeat prescriptions Moore Green Road GP practice.

Doctors have been extremely helpful in the treatment of my daughter who is heard of hearing in getting her emergency hospital treatment. Also arranged her scans in no time. Our experience has been very good in their treatment & Service. We had even call back from Doctors to enquire about her condition.

The most efficient GP in town. They help you right away, always appointments are available and there treatment explanation and patient engagement is very good, way above other GP services in the city.

I was seven minutes late for an appointment and was told I could not be examined as the time had run out. No care shown at all. I came back a week later, waited six minutes to be called in. The doctor barely examined me, referred me to the blood clinic. I promptly had to wait an hour and 10 mins to be seen at the clinic despite being there at the start. Then the blood test didn’t work! I’ve had to book another appointment. Totally ridiculous for people who work.

Generally easy to get an appointment, helpful and consistent reception staff. Good mix of GPs.

I am a elderly patient with memory and incontinence problem. I get nurses to come home to support with incontinence and to provide pads, but I need to remember to book them to come regularly. I have memory problem so this is really difficult for me to do, as a result I end up having to pay for pads that I cannot afford. I have asked if they could make the appointment automatic but I was told they don’t do that. They have refused to help me with this problem. I also have a problem with my hearing and when I asked my GP if I could have a hearing aid fitted at QE, I was told they don’t do this anymore. However when I was at QE for another issue, they told me that I could get referred for hearing aid. I then went back to my GP and was finally referred, however when the appointment day came, I missed my appointment as I have a memory problem, If they had reminded me this would not have been an issue. I tried to explain this to them but didn’t receive any support

You can get an appointment quickly and with GP you want to see. GPs and nurses v caring and competent. Walk in blood test appts and CBT counselling available. Small personal surgery - I have seen same GPs for 20 plus years and feel like they know me well.

I was referred to Birmingham Healthy Minds for 12-week course by GP. CBT route was not working and that was agreed by Birmingham Healthy Minds counsellor. Received numerous contacts for private counselling. I did access private counselling. I have also tried other complimentary therapies such as acupuncture and reflexology.
I was disappointed by GP as even though I mentioned several times that I do not want to take medication they still tried to get me to take medication. None of the doctors really listened to me and found any solution into my panic attacks. I had severe feeling of fear and physical nervousness signs.
I have tried many routes, and keep on going back to my GP but as I do not want to take medication they are not able to help me. The support is not personalised support. I should be able to access support that works for me through my GP - yoga, reflexology etc.