Reviews (400)

Carers not helpful

November 28, 2019
High fluctuation of carers, all good ones ran away. Carers never on time and in a hurry. Carers not helpful (won’t make scrambled egg or heat sausages). Carers are mostly young girls not appropriate to handle some chores. Carers are not polite and their English is not good as well.
Roman Kral

Reply from NDH Care Ltd

Dear Mr. Kral
Thank you for taking the time to provide feedback about the NDH CARE LTD. We are sorry to hear the concerns you have raised. We will take complaint seriously and carried out internal investigation and take appropriate action to ensure that you have regular carer who can speak fluent English, ensure that they attend call on time and support with your needs and choice (support you with make scramble egg or heat up sausages). We will call you and arrange meeting with you to get more details and ensure that you happy with complaint outcome and you happy with care and support.
Thanks
Manager
NDH CARE LTD


Provider responded

Good service

November 20, 2019
Good Service
Mr Andrew Owen

Reply from NDH Care Ltd

Dear Mr. Owen
Thank you very much for your feedback, we really appreciate for your time to complete feedback.
Thanks
NDH CARE LTD


Provider responded

Good service

November 20, 2019
Good service
Mrs Margaret Pemberton

Reply from NDH Care Ltd

Dear Mrs. Pemberton
Thank you very much for your feedback, we really appreciate for your time to complete feedback.
Thanks
NDH CARE LTD


Provider responded

No star the service is very poor.

November 1, 2019
Dad was not look after properly. He was left to sit all day in wet cloths. Carers haven’t got any care qualifications or training in food hygiene, manual handling or giving of medication.
Anonymous

Reply from NDH Care Ltd

Hi
we appreciate for your feedback and apologies for any problem your dad facing.
Please can you call to 0121 448 0568 or email complaint@ndhcare.co.uk to raised your complain, we happy to work together to resolve issue.
we always provide training to care staff, including moving and handling, food hygiene.
Thanks
NDH CARE LTD


Provider responded

very good service

October 17, 2019
I am happy with carers, very good service
Michael Hammod

Reply from NDH Care Ltd

Dear Mr. Hammod

Thanks you very much for your time to give your feedback.

Thanks
Manager
NDH CARE LTD


Provider responded

Thank you very much to look after my mom.

September 18, 2019
Ndh care staff who provide excellent care of my 85-year-old mother who has diabetes and congestive heart failure. In a very short time, carer has proven to be a precious asset in our lives. She has a level of experience and understanding that is important at this stage of my mom’s life. She also is a great communicator and is in touch daily with me through texts and calls. She sends me pictures of the excellent food she prepares for Mom and helps her with walking with zimmer frame.
Mrs. K. S

Reply from NDH Care Ltd

Dear Mrs. K. S

Thank you very much for your time to give your feedback.

Kind Regards,
Manager
NDH CARE LTD


Provider responded

I am more than happy with the care I receive

July 8, 2019
I have recommended the care provider to a friend. I am more than happy with the care I receive. I get to see care supervisor every Saturday and she is brilliant.
Anonymous

Reply from NDH Care Ltd

Thank you very much for your feedback.


Provider responded

Very happy with my carers

July 8, 2019
Very happy with my carers. They are always on time and look after me very well. The care supervisor is also very good.
Anonymous

Very happy with the carers

July 8, 2019
Very happy with the carers. I have regular carers.
Anonymous

They are helpful and respectful.

July 8, 2019
Carers are always on time and understand my needs. They are helpful and respectful.
Anonymous

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NDH Care Ltd

Contact

0121 448 0568

Suite 06, Elite House,
70 Warwick Street,
Birmingham
UK
B12 0NL

Location

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