Newtown Medical Centre

My GP is very good, he referred me to the hospital for my problem but it’s the hospital that keeps me waiting.

Always have to wait for an appointment. Have to call early in the morning to get an appointment. Doctors are good and explain the treatment well.

Seen nurse asked a few questions and she kept saying ask a doctor

Very good and helpful GP service. I am with them since long and can say they are the best.

I would like the GP to allow us to make appointments nice and easily. Although they are open till late hours, it is still very hard to get an appointment. We have been having to wait over a week to book an appointment.

They don't pick up the phone when you try to call them.

Easy to book an appointment with new system.

The online booking system works as they give you choice. There is a big turnaround of doctors, and many with English as additional language. Inconsistency in how / what letters they send to people.

In order to get appointments you have to call at 8am and immediately there is 25 people on the queue. You then have to wait on the line for 30 mins, and if you haven’t got through by the end of it, they just hang up. Recently, I have got a nice doctor and I can get good treatment. I always ask for her when I book.

The staff are friendly and helped me alot