Reviews (16)

Experienced lack of support

September 29, 2021
Experienced lack of support with mental (adult services) if you do not meet numerical or statistical criteria.
Anonymous

Diabolical

Mental Health
October 27, 2020
The nurses and some of the hcas on melissa suite are very judgemental and juvenile in their behaviour i was there for a long time but after discharge and still ongoing their attitude towards me are shambolic and absolutely disgusting because of their actions it has caused a number of mental health teams to be very dismissive of my mental health and therefore do not wish to help me i have had nurses at another hospital completely turn their backs on me due to mellisa suite
Anonymous

Excellent care and support

Oleaster psychiatric hospital in Birmingham
July 11, 2019
My experience on the melissa suite at the oleaster is one of pure admiration for the nurses on there although a young team they are so mature and extremely knowledgeable and have so much patience the staff morale is amazing they also know how to brighten up even the darkest of days they will put music on and have fun with us they truly are a great bunch of people
Anonymous

Reply from Oleaster - Birmingham and Solihull Mental Health Foundation Trust

Thank you for your positive feedback of these services. We very much appreciate your time and efforts to do so.


Provider responded

oleaster is the best hospital

Accident and emergency services
December 26, 2018
I was sent to the hospital for treatment
Anonymous

Reply from Oleaster - Birmingham and Solihull Mental Health Foundation Trust

Many thanks for your feedback. We hope that we have been able to help you back to recovery.


Provider responded

Poor bed availability

November 14, 2018
My son was send out of area as there were no beds available in Oleaster part of BSMHFT. He was in Manchester for weeks/months, causing us family considerable distress i.e. going up and down the M6 and we are now in our 70’s, which is totally unacceptable.
There was a safeguarding issue when he was in Woking and he ran into a busy main road when he was not campus mentis and stopped a van. One of the man in the van pushed him on the right hand side of his head when he was transferred to the hospital in Woking. He wanted to get home and he could have been killed ! he was there over night and was not secure enough. This situation should not have occurred had a bed been available locally.
Anonymous

Reply from Oleaster - Birmingham and Solihull Mental Health Foundation Trust

We are really sorry to read your feedback and hope that your son is recovering. At times we find that all our local beds are full and we first look to neighbouring areas. Occasionally we need to place people in beds in other parts of the country. When this occurs we try to bring the patient back to Birmingham as soon as possible, sometimes due to severity of illness or sourcing specialist care we cannot do this as soon as we would like. We have alerted our commissioners and we hope they may fund more beds locally. We can investigate your specific concerns through our Complaints team, if you could contact 0800 953 0045.


Provider responded

Kept in place of safety for 4 nights

Mental Health
September 12, 2016
Admitted to QE. Assessed by RAID and transferred to place of safety. Staff informed me trying to find a bed. No beds after four days so transferred out of area - 135 miles away.
Anonymous

Reply from Oleaster - Birmingham and Solihull Mental Health Foundation Trust

We are sorry that a bed was not found much closer to home. We are working with the neighbouring mental health trusts to try to share beds at times when they are most in demand. We try hard not to send patients too far from home because we know that regular visits from family and friends often help people get better, and it is better to keep care locally co-ordinated.


Provider responded

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Oleaster - Birmingham and Solihull Mental Health Foundation Trust

Contact

0121 301 2200

6 Mindelsohn Crescent
Edgbaston
Birmingham
West Midlands
B15 2SY

Location

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