Poolway Medical Centre

Have been with my GP since she was at a different practice, an amazing Dr but no chance of seeing her. I recently popped in to make an appointment only to be told by reception that she's not allowed to give out Drs appointments only nurses a shame was once a great surgery

You can speak to them easily but if you need a face to face appointment then it's an issue. I have to go in to book an appointment and then that means it's two visits. Online appointments are not available. They have strong accents for people who are hard of hearing too and when your ill you don't want to have to repeat yourself over the phone.

My mom and dad take me to the doctors. I like going to the doctors, but I don't like having the needles.

i am absolutly appauled by the level of NO care and i call it No care as whomever is answering the phone does not a one caring bone in her body i beleive it may be the practice manager so no complaints are coming to the surgery you gave me pals and ombudminson here we come this is not the first time you have failed us and judging by these reviews we are not the only ones everbody you all need to report your bad experiences higher as this is not acceptable when will it end maybe when it comes to an ill patient being scared to contact there gp and so forth

No one answers phone on hold 34 mins then cut off - 5 times at different times of the day !

Always ready to help .even called me at weekends to check I'm ok. Cant fault them. Great team .

Been with this GP surgery for a long and the practice manager has been exceptionally rude on more than one occasion. She doesn't listen, just cuts you off rudely and speaks over you. She has hung up on me many of times with a condescending tone. Trying to book an appointment leads to major anxiety and fear from being spoken too like you are nothing. She does not care for patient or their problems, she is in the wrong line of work.

I call with a minor concern and get spoken too like I am nothing' how is she speaking to people with long terms issues? She needs to be constantly monitored or failing that locked up.

The secretary on the phone is rude not polite she won’t ever put through to my dr who I have had for over fifteen years she keeps asking me what’s wrong and it private between me and my dr I have called surgery many of times now she as give me an email address which doesn’t go through now today I’ve been waiting on phone for 51 minutes 38 seconds disappointed and fed up in this service and fed up

After waiting 30 minutes for phone to be answered was finally addressed by one word ‘surgery’. I was told I could not speak to the GP and could not leave a message. I was returning a call from the GP regarding my 87 year old parent. I was then cut off.
I called back and after a further 20 minute wait was reluctantly told a message would be passed to another doctor who would call me back. No-one did so I rang again the following evening. Greeted in same way after another 30 minute wait and again disconnected after giving my details.
I went straight to the surgery and spoke to the GP directly who was very helpful. I informed her what had happened and I really hope something is done to remove this awful person who should not be employed in this role.
Shocking service.

Rude woman who doesn’t let you finish explaining and talks right over you. If they are not good enough to do the job they should either get trained or learn how to speak to patients, this is not the first time I have had to speak to her and she is always rude. Get better staff and GP that you can get appointments with.