Quinton Family Practice

Unable to contact always get Lordswood Medical Centre

The Doctors and Nurses at the practice are excellent. Sadly the receptionists are awful. My Husband almost ended up in a diabetic coma because the receptionist didn't think his symptoms were a priority. She told my husband to just eat properly and he would feel better.

When you call for an appointment and they want to know all your details and then say we have no appointments, it feels like the receptionist decides when a doctor sees you I have been told I can't have a telephone consultation until 28th of the month, One receptionist is amazing with us and will go out of her way to help but the other receptionist need lessons on how to be polite and use manners, I have an ongoing problem and have suffered so much until today when I decided I can't take the pain anymore, only to be told I can't speak to anyone, I will be getting further advise.

Usually a very good service with friendly staff who seem to go out of their way to help. However the last few weeks has been awful. They have stopped online consultation booking and repeat prescriptions. They have changed their phone system and it now says they're too busy and cuts you off. Id prefer to be on hold for an hour. I havent been able to get any advice or a repeat prescription for my baby.

Communication and appointment bookings need improving.