Rowlands Road Surgery

New receptionist possibly or just happened to pick up the phone or doesn’t know the practice process very hard to understand - asked 3 times one particular question!

It's hard to get through on the phone. I can no longer order repeat prescriptions over the telephone. They have told me I have to do it in person or at the pharmacy. I've not had medication for about a week now. The system is confusing and they don't try and help me.

When I call them to make an appointment, I have to wait some time and when I do get through, they say there are no more appointments. I had to call for 3 days to get an appointment. They say if I need an appointment urgently to go to the hospital or walk in centre.

Poor unable to get appointments . No follow up on my stroke . No regular check ups.

Medical staff are kind and understanding. Admin ladies are lovely.

I am with them since last 30 years. Very good surgery with good doctors. Only problem is booking an appointment, otherwise they are super.

Fed up with this GP surgery every time I go which is not often I get dismissed so ended up being admitted to hospital to have surgery via A&E as they don't listen,no compassion and treat you like your on a production line I was told that after being in the room 2 minutes telling the doctor I have ongoing pain since surgery that I should of booked a double slot appointment as she has other patients to see and she's not a private doctor and don't have the time as this is the NHS I have high blood pressure which she never checked and done nothing to help what so ever I came out crying with no help at all and still in pain,needless to say I'm changing surgeries and putting in a complaint disgusting! Playing with people's health and lives!!!

When they actually answer the phone (they are not busy, I have genuinely watched them in the waiting room ignore the phone to talk about personal matters) they are cold and rude. Unable to do the simplest of administrations (refused to acknowledge they had received my notes when transferring from another surgery). All in all do not present much confidence that they know what they are doing.

Doctors appear to be rotating temps so luck of the draw on that front.