Rowlands Road Surgery
Feedback Rating
Based on 15 reviews
Reviews (15)
Finding it a nightmare
May 7, 2025
I find it difficult to get an appointment and when I do get one it's a locum. I find it an nightmare. I called them at just before 5:30PM and was told it was too early to try and get an appointment. Feels like a do it yourself service now with everything being online.
Can be hard to see them but good
April 8, 2025
They are good with dementia patients but getting to see them can be hard.
They're okay
March 11, 2025
They're okay on the odd occasion I've used them. I went last year for an issue and was seen within a few days.
Very good
March 4, 2025
I went for blood tests and they arranged it quickly, it only took 3 minutes to take the blood and they followed up with results online the following week. It's very good.
Still haven't heard anything
January 15, 2025
I am happy with the service as a whole but I recently went in for a blood test which showed that I had low vitamin D levels. I was told I would be given a list of medications but my GP never called back with this list. It has now been more than 3-4 weeks since this blood test and I still haven't heard anything.
Good GP practice.
September 16, 2024
Good GP practice. I can get appointments with them. The staff are all good. The surgery is tidy and I don't wait too long.
Abysmal
August 20, 2024
Abysmal
Rubbish
October 12, 2023
New receptionist possibly or just happened to pick up the phone or doesn’t know the practice process very hard to understand - asked 3 times one particular question!
confusing system - not helpful.
August 3, 2023
It's hard to get through on the phone. I can no longer order repeat prescriptions over the telephone. They have told me I have to do it in person or at the pharmacy. I've not had medication for about a week now. The system is confusing and they don't try and help me.
Calling for 3 days to get an appointment
November 21, 2022
When I call them to make an appointment, I have to wait some time and when I do get through, they say there are no more appointments. I had to call for 3 days to get an appointment. They say if I need an appointment urgently to go to the hospital or walk in centre.
