Saltley Centre For Health Care

A lot better now there's a text based system. They send a code for a link and I book an appointment that way. I get a same day or next day appointment now. All the staff are good. It's better now you bypass the problematic reception staff as you don't have to call them anymore.

Very rude and unhelpful staff. It took me a week to get an appointment.

Lack of professionalism and staff are not trained properly. Communication is poor and they don't get back to you.

Terrible. They always tell you to go to A&E. Can't get appointments. It's awful to be honest.

It's a challenge to get an appointment and if you do, you see a new locum all the time.

Good as they give you urgent appointments and medication but frustrating how you have to travel so far to there.

I was asked to fill a form for my blood test results, and was told it would take few days and the surgery would ring me to come and collect the results. Whilst me filling this three page form, another patients requested for their results and was given the print out on the spot. It’s who you know at this surgery. I could go on how they were all covering up the whole incident and justifying.

There are long wait times to get an appointment with this service and wait times on the phone can also be long. They are clearly overwhelmed with the amount of patients they have.

I had a throat infection and was given antibiotics. They were helpful. My other GP referred me onto them. They saw me quickly and were helpful.

Very bad service delivery. No appointments at all and reception staff are very rude and unhelpful.