Saltley Centre For Health Care

Used to be really good. Use to have the same GP so had consistency and familiarity, now the GP has retired so we are seeing different doctors all the time. Telephone system is not very good, by the time I get through there are no appointments left. A positive is they have partnered with another GP so can now get Saturday appointments.

I've been registered here for years but I'm very unhappy with the service as of late. I have been referred to the wrong people. When I try to book an appointment even though allegedly the lines open at 9am it is still saying that the surgery is now closed even though it's after 9:05. You have to wait for weeks on end for an appointment. Recently when I did have an appointment I arrived to be told that it was cancelled but nobody had bothered to leave a voice message out of courtesy, resulting in me driving miles for an appointment that wasn't going ahead. Incompetence is an understatement. This morning I was told that I was number five in the queue and was on hold for over 45 mins still at number five in the queue before giving up. I selected one star as you can't choose zero