Saltley Centre For Health Care

Poor care ,first you have to get past the receptionist (gate keeper) Even then no face to face in over 2 years .Then its locum after locum who are clueless with patients with lifelong health problems .

I tried calling on a number of occasions to make an appointment but whenever i do i either have to wait for an hour until someone picks up or when someone does there is never any appointments available.
I called recently to make an appointment and there wasnt any and the receptionist said to call the badger clinic after half six but when i did it said that it has been closed due to covid 19. Which meant that the receptionist lied to me. This has been a constant problem with this Gp and the receptionists are never helpful or nice. I am also told so many times to call at half 8 in the morning to get an appointment but everytime i have no one picks up until an hour later to say there are no appointments available. Its very frustrating trying to get an appointment with my GP now as it always feels impossible to get one.

I have severe osteoarthritis, I have to take strong pain relief 3 times a day most days . Which equates to 42 tablets a week. I was getting every month 100 which I just about managed with. 7 times in a row including this month I was given 40 and told if I needed more I had to buy them. I asked why and was told it was a cost cutting directive from CCG

Used to be really good. Use to have the same GP so had consistency and familiarity, now the GP has retired so we are seeing different doctors all the time. Telephone system is not very good, by the time I get through there are no appointments left. A positive is they have partnered with another GP so can now get Saturday appointments.

I've been registered here for years but I'm very unhappy with the service as of late. I have been referred to the wrong people. When I try to book an appointment even though allegedly the lines open at 9am it is still saying that the surgery is now closed even though it's after 9:05. You have to wait for weeks on end for an appointment. Recently when I did have an appointment I arrived to be told that it was cancelled but nobody had bothered to leave a voice message out of courtesy, resulting in me driving miles for an appointment that wasn't going ahead. Incompetence is an understatement. This morning I was told that I was number five in the queue and was on hold for over 45 mins still at number five in the queue before giving up. I selected one star as you can't choose zero