Sevacare - Birmingham Central

They either don't turn up or turn up at inappropriate times e.g last visit at 6.30 pm, following afternoon visit at 5.30pm. Have broken ornaments and milk bottles. Don't seem to understand requests .

My father came out of Good Hope on 25th June after a fall and was supposed to have 4 visits per day; 2 45 minute visits morning & night with 2 30 minute visits in between.
The carer’s weren’t too bad at first but gradually spent less and less time if they turned up at all.
The culmination of this was on Saturday 3rd July no food was made for my father and despite having put all medication in a blister for them none was given.
On the night of 3rd July my father took an overdose of anti depressants and had another fall. No carer turned up on the morning of 4th July which meant a relative found my dad at 1.00pm.
When I phoned to complain I was told the carer hadn’t turned up because he found a client on the floor and no contingency was in place but as my father was in an ambulance on his way to Good Hope “that’s fine”
Why is this company being paid by Birmingham City Council and our Council Tax.
They are disgraceful.

There were both friendly, pleasant and kind. Will come back if more care is required.