St James Medical Centre

Struggle to get an appointment. Receptionists way to nosy and ask for too much information. They know my baby was premature but still have to explain everything to get an appointment. Moved to Birmingham from London. I thought my GP in London was bad but this one in Birmingham is worse. I have no consistency when seeing doctors, they are always locums. In London at least I had a regular doctor.

Receptionist rude, making decisions on behalf of the doctors, without consulting them. Asks what the problem is and if she thinks it’s not important then she will tell you there are no more appointments. Disgusting no body wants to to call up there GP for the fun of it. Confidentiality should be important and why would I need to be explaining my condition to a non-medical profession?

The reception staff could do with more training. Reception area needs re-thinking.

GP should provide more trained interpreters on 24 hour notice, they should have online system to book appointments. They should give me options if I want female or male interpreter.

Good service as I am an asthmatic and can get an appointment easily