Stratford House Surgery

They don’t know how to deal with mental health unless it’s a crisis situation. They just want to give medication and even when it’s a crisis situation , it’s slow.

Excellent

They are short staffed, i can be on the phone over an hour at various times of the day to try and get somebody to answer my call, but to no joy, I have had to email in the end, and I only found the email address out by chance, but the gp wasnt very impressed with me using this form of communication, and said please use the phone service, I said I am just so frustrated that the service on the phone is so very poor. He said just be patient lol

Useless staff. Sitting doing nothing. Don't answer the phone keeps ringing. The surgery should close down and save NHS money.

Doctors are quite good. Although it is very hard to get an appointment. I am treated well when I do get one.

I am very happy with my GP and thankful for his support. He always goes extra mile for me.

After she got through yesterday, my mother was advised to call option 2 on the number to book a house call, she waited until today (wednesday) knowing the surgery only opens for half a day. She dialled the number and chose option 2 and waited for someone to pick up, only to be told that line is for general queries not for bookings. Redialling and going through option 1, I waited from 9th to first place before getting through all over again, only to have the call center operator insist that this line was exclusively for appointments and that house calls should only be made through option 2 even after I explained they had already dismissed.

GP appointments are extremely difficult to get. It is understandable that there are other patients but it is still not enough to satisfy and comfort a patient. Sometimes I feel the lack of knowledge within the GP practitioners which also raises a concern. They need to check the history of a patient mainly in order to give the right help and medication to a patient.

Over the last 6 months, I have played a more active role in my father health care. G contacting the surgery by phone is nigh on impossible. I have been calling the surgery every day for the last 5 business days to get an appointment for my Dad. The lien is either diverted to their out of hours service (even when it is within their opening hours) or you have a fruitless and indefinite wait. Yesterday I spent a total of 53 mins waiting for someone to pick up the phone. My Dad needed a blood test and we had to wait over two weeks for the bookings list to open up just to get a test!! We then obviously had to wait for our allocated appointment time. The front line team do their best but it's a poor service that clearly has no imperative to improve.

Can't get call answered before 9.00, to be told no appointments that day, call back at 8,00 the next day. Why is it so difficult to allow advance bookings? I've ended up with conditions getting worse, needing more medical intervention, costing the NHS even more money, all because this practice can't provide as basic service. If you dare question the 'service', staff will effectively blame you for how badly run it is!! No online booking, phone numbers wrong on CCG information pages, one doctor well-known for arriving at least 45 minutes after his first appointment. Not going to comment on the clinical quality, as what's the point if you can rarely get to be seen.