Sutton Park Surgery
Feedback Rating
Based on 21 reviews
Reviews (21)
Zero stars
February 12, 2024
Zero, zero, zero. Very poor experienced received. No appointments at all.
Appointment process is not patient friendly
January 5, 2024
It feels like the practice wants to make it as difficult as possible to get an appointment. Now only possible on line. I am sure many ill people will give up putting their health at risk. When you do get to see or talk to a doctor they are excellent. If your treatment needs a follow up appointment you will be put off by the gatekeepers. God help elderly patients.
Shocking
December 30, 2023
Ordered an emergency prescription yesterday. Told today it’s not come. Wife has got to wait til new year for medication
Was on phone for 2 hours.
July 24, 2023
Went into practice last week needed to sort out medicines. Been on phone previous day for 2 hours. So went in and the receptionist was typing and said l have just got to finish typing things up and other was on the phone texting. Ignoring the phones they are not answering.
They honestly do nothing
July 24, 2023
They have a duty of care but they haven’t seen me or spoken to me since diagnosis. They honestly do nothing.
Appointment system primative
February 23, 2023
Same day appointment provision and process inadequate. 8.00am in person appointment process primative and where by 8.18am all appointments taken for the day
On line same day appointments should be available to meet patient needs
On line same day appointments should be available to meet patient needs
Left on the line for hours
February 7, 2023
Phoned surgery to make an appointment too see a Nurse, 1 hour 22 minutes on the line, when I got though offered an appointment outside of Streetly, I declined, I can walk to this surgery, Ive been a patient at this surgery for 31 years the decline is appalling
Lazy, Lazy, Lazy
January 4, 2023
Trying to get a phone call from your doctor is a marathon task turning that into an actual face to face meeting is like scaling Mount Everest, totally inept receptionists
Terrible
December 22, 2022
Can no longer make an appointment with receptionist at the front desk. Told I must phone at 8.00am when I wait for anything up to an hour to speak to a stranger in a call centre, only to be told no appointments available and try again tomorrow. Disgraceful!! Service has declined rapidly since the retirement of one Dr and the untimely death of another. They were caring and professional doctors and the practice was the best in the area. It is now the worst
They are ok but
April 19, 2022
They are ok but I prefer to go to walk in clinics when ever I need support because getting an appointment is close to impossible.