The Park Medical Centre
Feedback Rating
Based on 24 reviews
Reviews (24)
They were helpful
June 3, 2024
Recently registered with them. It was good to register and they were helpful.
A good service
June 3, 2024
The service has been good. Good with appointments, referrals. Sometimes I do have to chase the admin side of things.
Reception need training.
April 23, 2024
Very rude reception staff. They don't have any customer care skills. They need proper training.
The app is much better
April 23, 2024
It's sometimes good, sometimes bad with appointments. I call and they say there aren't any and to download the app. I couldn't do it and I went in and the receptionist wouldn't help me. I said I needed an appointment and she then helped me to download it on my phone. Since then I have been able to get appointments on the app and it's much better.
Short staffed and very busy
January 11, 2024
They are short staffed and always very busy. It's very difficult to get an appointment.
It's a nightmare
January 11, 2024
The GP practice is a nightmare. You can't get through. I call at 9:00am and there are no appointments. You try to tell them that you're working and they don't pay any attention. I don't get the appointments at all it's rubbish.
Improvements are needed.
October 3, 2023
Communication between GP and hospital is not great. They send letters and I haven't got the time to read them. It's also hard to get an appointment with them. I just think major improvements are needed.
Sorry call cannot be taken
September 14, 2022
Phoned GP at 8:32am – sorry call cannot be taken – try again later. Tried again & couldn’t get through. Finally got through at 2pm. Went to surgery at 2pm tried all morning for repeat prescription and asked for doctor to give face to face appointment. Phones are ringing and receptionists will not answering while was there. Struggle to see doctor face to face. Waiting for OT appointments for 3 months. Just sent a referral form to send to stetchford.
Long waiting times
September 2, 2022
Long waiting times and poor communication. They don’t answer phone.
Diagnose over the phone
August 24, 2022
Getting past the receptionist, they always ask what is wrong. Well if I knew I wouldn't be calling. I tell them I want to speak with a doctor. Getting to see a doctor is dreadful. How can a medical professional diagnose you over the phone, they need to seen you face to face.