The Park Medical Centre

The referral came through quickly. I was able to book an appointment easily and they saw my mom quickly face to face. They sent a referral which came through for 2 weeks later. She was happy to go.

Recently registered with them. It was good to register and they were helpful.

The service has been good. Good with appointments, referrals. Sometimes I do have to chase the admin side of things.

Very rude reception staff. They don't have any customer care skills. They need proper training.

It's sometimes good, sometimes bad with appointments. I call and they say there aren't any and to download the app. I couldn't do it and I went in and the receptionist wouldn't help me. I said I needed an appointment and she then helped me to download it on my phone. Since then I have been able to get appointments on the app and it's much better.

They are short staffed and always very busy. It's very difficult to get an appointment.

The GP practice is a nightmare. You can't get through. I call at 9:00am and there are no appointments. You try to tell them that you're working and they don't pay any attention. I don't get the appointments at all it's rubbish.

Communication between GP and hospital is not great. They send letters and I haven't got the time to read them. It's also hard to get an appointment with them. I just think major improvements are needed.

Phoned GP at 8:32am – sorry call cannot be taken – try again later. Tried again & couldn’t get through. Finally got through at 2pm. Went to surgery at 2pm tried all morning for repeat prescription and asked for doctor to give face to face appointment. Phones are ringing and receptionists will not answering while was there. Struggle to see doctor face to face. Waiting for OT appointments for 3 months. Just sent a referral form to send to stetchford.

Long waiting times and poor communication. They don’t answer phone.