Victoria Lodge Care Home

My wife had Alzheimer’s and Anal Cancer. I was disappointed with the quality of care she had received from a large home on several occasions for respite. I am eternally grateful that I found VL. There was a loving, friendly atmosphere, more than adequate staffing levels with very professional permanent staff. Residents were encouraged to integrate and communicate and not left isolated in their rooms. The response from staff to any need always seemed swift and efficient. My wife felt loved and was happy and comfortable there and my children and grandchildren always felt welcome.

My brother has been very happy at Victoria Lodge after many lonely years living on his own in the community.The staff there are caring and engaging with their clients and go over and above what is expected of them.My brother is happy and that’s what matters to his family Victoria Lodge have given him a happy home and as a family we are truly grateful .

The first time I made contact and spoke to the manager I felt I was speaking to someone who understood what we were needed and that cared about the residents and proud of the Victoria Lodge and it’s standards.
My Mum did not want to go in and leave her home. She still says she wants to go home and has made a beak for it one night but there was someone there to talk to her and settle her and there have been times I have been dismissed when visiting because she wants to get back to her friends and the activities. I thought it would be months before she would settle instead within a few weeks she was happy and was joining in.
I understand that Victoria Lodge do not employ agency staff and management will stand in. This is reassuring because the residents are happy but so are the staff. The staff are all caring and yet professional and will update us to any problems or if medical treatment has been needed. They hug and take the time to talk to her and keep her engaged.
My Mums health has deteriorated recently and I have had had so much support from the owner, who has taken the time to call me to reassure me that all would be ok to The manager who listened to what my thoughts were on her care and helped to make sure my Mum is getting the best care and living the best life she can.
Thanks to all at Victoria Lodge

I am always very impressed with the Care and Support both My Dad ( who sadly passed in Victoria Lodge in Nov 2020) and my Mom. Mom is happy and though she has Dementia she loves it there and the activities they are all involved in. She loves the food too. She loves our visits but is Happy knowing she will be well looked after when we go.

Our mother was on end of life care but the fantastic care by all the staff at VL and she was taken off end of life , without them she would not be here today , excellent team can’t praise them enough , thank you doesn’t really do it .

The care they show to not only the residents but to family members is amazing. Nothing is too much trouble. I have always been made welcome.

Never a problem popping in at any time with parcels for mom,always kept informed by the management and staff,feel fortunate to have found Victoria lodge for my mom.Well done everyone for your wonderful care of your clients and there families x

They go over and above our expectations. Carers are well trained and clearly care about the resident and their wellbeing.

Mum has received the best of care, it truly is her home. The staff are caring , supportive and considerate not only to Mum but to me as her daughter. The care is outstanding and the whole team give the home a lovely atmosphere. Would thoroughly recommend Victoria Lodge to anyone looking for the best support for their loved ones .

All the staff are loving, kind and dedicated to providing the best care. They are also supportive of the friends and family.