Victoria Road Medical Centre
Feedback Rating
Based on 12 reviews
Reviews (12)
Can't get appointments
October 14, 2024
You don't get appointments, when you do they're brief. It's very busy so they don't listen. You call and there aren't any appointments. I use the NHS app and they read it they think you need an appointment.
I can see them face to face
May 8, 2024
Not good or bad. It's difficult to get appointments. I can see them face to face though.
Waiting times are an issue
May 8, 2024
Staff are helpful, it's the waiting times that are the issue.
Very friendly staff.
April 23, 2024
I can easily get same day appointments and the staff are very kind and friendly.
Good surgery and referred me
December 5, 2023
I went to my GP about a stye in my eye and they said they thought it might be cancerous and would refer me to Ophthalmology department at Solihull. The surgery is good and you can get appointments.
Rude and refuse to make appointments
August 22, 2022
Hard to get through for myself and my 3 kids. Can take weeks or months to get through. Have to ring at 9am or 2pm to get an appointment then it's telephone only. When you get through they refuse to make appointments and only want to deal with one issue at a time. Means you have to book double appointments which aren't available. They're very rude sometimes, they need to change something, it's unprofessional. Been waiting 2 years for cyst removal from finger. It's not fair, it's got worse. They put the wrong address on the referral for appointment and said I did not attend although I had the evidence. They took me off the skin clinic in Handsworth.
Rude, unprofessional, can't be bothered
August 3, 2021
This practice really needs to train their receptionists to be more professional and to stop treating patients so poorly. Clearly a lot of the feedback is the same and nothing is done to improve this.
Difficult to get an appointment
March 16, 2020
Very difficult to get an appointment and the waiting time is not good.
Poor Appointment System and staff not helpful
July 23, 2018
Poor appointment system. Same day appointment is very difficult to get. Reception staff not helpful.
Basic care aspects missing
June 5, 2018
The general care aspects of patients by GPs is missing. As if they're only concerned with seeing as many patients as possible. The visits and checkups are very short and not detailed. I would be better if the GPs actually cared about their patients they would be able to save a lot of lives.
