Victoria Road Surgery

They're good. The give you a service and answer calls. They give you good prescriptions.

They're a nightmare. They have a massive 'god complex', the receptionists. You have to remind them that they aren't doctors and they should be helping. They have some nerve really. I had a bad chest and 111 told me to book a GP appointment, they said they didn't know why they had but eventually managed to find me one. I ended up being called an ambulance.

The GPs have taken great care and provided excellent support to my late father.

There is a young person taking bloods that is inexperienced. It has gone down hill in recent years. All receptionists are young. I have a designated GP but have to wait weeks to see them. You see a different GP each time and they don't know your history. Don't give suitable appointment times. I waited 12 months for needed tests. I was given a well woman check and they took blood and weight and that was it.

A good GP. The care home arranges all of my appointments with them.

Three to four times I have not been able to get any appointments and being told to contact 111. They ask for photographs and will advise after that. I'm often back and forth between 111 service and the GP and a resident of our care home can end up in hospital when it could be avoided.

It's much better than my previous GP. We get appointments and see the GPs quite easily. Although I do have to wait a long time on the phones.

In regards to my menopause care, they messed up my medication and haven't had any for 3 weeks. I also went to my doctors with a lump in my breast and waited 8 weeks, I haven't been referred yet. Not too bad to get an appointment if I call before 8am, but it can be difficult getting up that time as the medication make me sleepy and drowsy.

Amazing the best care from this GP practice. I will never leave. They know me and my child well and always include us with our care.

I've been here ages they won't let me see a doctor. I need to change but have been waiting over a year. I had to self refer myself to the midwives because they were no longer able to come into the practice.