Victoria Road Surgery

I don't have problems.

Can't get a appointment after 12.00pm. I work all day and I finish at 5.00pm in the evening.

I had cream for eczema and they wouldn't put it on repeat prescription because of the cost and call back when I need it. I called back and they said I would need to speak to a GP and then they finally prescribed it.

They're good and I can get appointments. They were good sending me to the hospital.

They're good. The give you a service and answer calls. They give you good prescriptions.

They're a nightmare. They have a massive 'god complex', the receptionists. You have to remind them that they aren't doctors and they should be helping. They have some nerve really. I had a bad chest and 111 told me to book a GP appointment, they said they didn't know why they had but eventually managed to find me one. I ended up being called an ambulance.

The GPs have taken great care and provided excellent support to my late father.

There is a young person taking bloods that is inexperienced. It has gone down hill in recent years. All receptionists are young. I have a designated GP but have to wait weeks to see them. You see a different GP each time and they don't know your history. Don't give suitable appointment times. I waited 12 months for needed tests. I was given a well woman check and they took blood and weight and that was it.

A good GP. The care home arranges all of my appointments with them.

Three to four times I have not been able to get any appointments and being told to contact 111. They ask for photographs and will advise after that. I'm often back and forth between 111 service and the GP and a resident of our care home can end up in hospital when it could be avoided.