Warstock CMHT

They have inhouse and staff that are temporary which can be unreliable. You have to chase up your nurses. When I do see someone they do give me good advice. They are understanding and it's always face to face appointments. I see my psychiatrist there too and pick up medication from the centre. It is far out from where I live but they always have it ready for me.

This is not a mental health service they like to play god with your human rights to medication and decide when they take it away from you despite having a diagnosis, they don’t offer any help or support whatsoever. The receptionist is rude and needs training in how to treat people with respect and privacy. They lie they tell you one thing and then later change their mind and do something else, honestly this clinic needs inspecting and closed down it is not fit for purpose

No response to complaint put in about my son being discharged from the service and his appointee not being informed. He was not given medication recommended by 3 psychiatrists, no support given to him he is suicidal and clinically depressed and could harm other people in the community. Appalling that the most vulnerable in society receive the worst care. I have tried to contact the practice manager for the past 4 months I did not even receive an acknowledgment to my emails. I left numerous messages with admin staff and still no reply! Disgraceful how people are treated.

I had a 6 month appointment I got the month wrong my doctor knows I can't remember anything I was struggling and waiting for my appointment to come around then I got a message that I missed my appointment so I'm off there books, I haven't left my house since December everyone keeps saying when do you see you're Dr I said March but I got it wrong it was February and I missed it I didn't do that on purpose I attend all my appointments, at least they should find out why you missed your appointment and then make a decision about taking off the books I'm so upset I haven't slept .

Very poor communication with my GP. They don't answer the phone and don't reply to your emails. Only Seen for 20 minutes by the psychiatrist in the last year. I have had no follow ups.

Really helpful. I have been in remission for 2 years but they touch base every 6 months with psychiatrists and see how I'm getting on. Very happy with them.

Felt like that were on your side and want to help you. Other things they do are more questionable.They gave me and my partner the same psychologist, didn't think they could do that.

I go there for injections every fortnightly and they are good accessible. Keep me informed and treat me with respect really.

Absolutely terrible service. I was struggling with brain fog and short term memory issues and would come out of the sessions not really remembering what was said. I decided to record my session to listen back to afterwards. I didn’t do it covertly, I placed my phone in between us. Dr didn’t notice I’d recorded until towards the end. That’s when I stood up, ordered me to leave immediately and that I “MUST GET HIS PERMISSION”. Terminated the session and told me to leave. A few days later I receive a call from this same Doctor at 12:30 (assumed lunch break). Asking me if I was recording the phone call, I said I wasn’t but immediately took it as a sign I probably should be, so I started recording. To be told what I have done is “illegal” and I have “broken the law”, and I “must delete it”. Telling me he has spoken with his “legal department” and that they’ve said it’s illegal and I must delete it. He didn’t seem interested in allowing me to talk with this legal department though. I tried to explain my reasons for recording it and that it isn’t against the law at all and even referenced official information from legal websites and The British Medical Journal stating that it is totally fine for patients to record their own private session. He proceeded to say “It will be good for me, and good for you if you delete it”… How anybody can tell me this isn’t medical gaslighting! I was then called by one of his colleagues, who wasn’t a Doctor but a support worker. Who when I said “I have the recording of him threatening legal action” he tells me “I don’t think that happened” (I also recorded this telephone conversation). NHS PALS have refused to listen to the recordings, but we’re happy to “take my complaint on board”. Shortly after I get diagnosed with “Personality Disorder Unspecified”. Which is confusing because I don’t know whether me feeling like this could’ve been a retaliatory diagnosis is rational.

I see them once or twice a year. It’s okay, I feel listened to. Long appointment time.