Warstock CMHT

Absolutely terrible service. I was struggling with brain fog and short term memory issues and would come out of the sessions not really remembering what was said. I decided to record my session to listen back to afterwards. I didn’t do it covertly, I placed my phone in between us. Dr didn’t notice I’d recorded until towards the end. That’s when I stood up, ordered me to leave immediately and that I “MUST GET HIS PERMISSION”. Terminated the session and told me to leave. A few days later I receive a call from this same Doctor at 12:30 (assumed lunch break). Asking me if I was recording the phone call, I said I wasn’t but immediately took it as a sign I probably should be, so I started recording. To be told what I have done is “illegal” and I have “broken the law”, and I “must delete it”. Telling me he has spoken with his “legal department” and that they’ve said it’s illegal and I must delete it. He didn’t seem interested in allowing me to talk with this legal department though. I tried to explain my reasons for recording it and that it isn’t against the law at all and even referenced official information from legal websites and The British Medical Journal stating that it is totally fine for patients to record their own private session. He proceeded to say “It will be good for me, and good for you if you delete it”… How anybody can tell me this isn’t medical gaslighting! I was then called by one of his colleagues, who wasn’t a Doctor but a support worker. Who when I said “I have the recording of him threatening legal action” he tells me “I don’t think that happened” (I also recorded this telephone conversation). NHS PALS have refused to listen to the recordings, but we’re happy to “take my complaint on board”. Shortly after I get diagnosed with “Personality Disorder Unspecified”. Which is confusing because I don’t know whether me feeling like this could’ve been a retaliatory diagnosis is rational.

I see them once or twice a year. It’s okay, I feel listened to. Long appointment time.

I haven’t seen a doctor in years, only an advanced nurse practitioner. I have a severe mental health condition. Last injection I had went into a nerve and I was in severe pain.

I have bipolar which comes with many ups and downs and fears, 1 being phonecalls.
These phone apps are useless, ill say anything just to get off the phone. So im not getting the help i really need. Its often my support cant get hold of anyone when im having a bad time. Theres no real care, i feel they just drug you up and send you away.
That to be said, i do like my dr, she is nice. But that isnt enough, esp when i cant get appts with her when needed or help and advice.

True example from 2020..
Me-Im struggling to leave the house and go out.
Dr- just put your coat on and do it.

Ill say no more.

Very poor service was told to go have a cup of tea and everything will be, alright.

Change in medication advised by psychiatrist. Getting symptoms of worsening bipolar. Spoke to duty nurse and described new symptoms. Was promised they would speak to psychiatrist and call me back with more info, which they did. Reassuring advice on what further medication changes to make.

been with them years. Use to be ok now they dont listen or care. ive cried on phone because not seeing no-one..then get got go nowthem appointment for 5 months.
Staff very uncaring actually do not care...im in a bad way and say your times up....need get of phone..total joke. Dr terrible

A patient for over 10 years and still being treated for symptoms, no diagnosis. Poor support, never follow up on patients in crisis, even when you ring them in crisis, never put recommendations into actions, poor at returning calls, never send copy of report for visits, even though this has been requested several times. High turnover of staff. The staff are nice, polite and friendly, especially the Receptionists on the front desk. Very long wait for therapies and Pychologist, 18 months wait. We urgently need it NOW! Recently sectioned for 2 weeks, immediately the hospital Consultant and Clinical Psychologist diagnosed Autism. I have been telling this Centre this for over 10 years and nobody listened. I feel failed by this Mental Health Service. The hospital were brilliant and the Home Treatment team. We are now referred back to this Service Centre and I’m so dispondant for the future.

This has been an on going problem with my GP and Warstock.

I haven't been doing very well mentally for a very long time, but the medication I was previously on worked, but since they changed it. Over the last year it has been declining worse.

On this day was my appointment and it feels like he is just palming me of like he did the first time I had an appointment. My major concern is no real advice was given and no help was provided, it was a meaningless phone call that left me feeling empty and that no one is ever going to actually ever provide me with some help and support. The only stuff that he must of considered as advice is you just need to stay positive, and what do you want me to do? He couldn't of cared less what help I was seeking. I raised concerns about my medication that I am taking because I feel like they do not work since either the GP or Warstock changed my prescription from the slow releases I was taking before to the ones they palm me off with straight to the pharmacy. So there is no point in taking the ones they offer me.
The GP don't make any appointments with me either and if they happen to get one its across the phone and I have to wait along time for them to call me back. None of them ever listed; including the fact I changed my mobile number, and they still haven't changed my number and continue to call my old number that no longer exists.

The NHS need to review this centre and possibly divert their funding to a different centre with better trained professionals.

Horrible, depressing building. The psychiatrist could not care less when you pour your heart out. He asked what I wanted him to do about it in a disinterested manner. In the end I turned up for an appointment and was told I had been discharged, which I was not informed of. I showed them the appointment letter and they said it was sent by mistake. They did not apologise and seemed accusatory of me somehow. Appalling treatment of vulnerable people who might just be hanging on to life.
The building is disgusting and depressing and they have a bookshelf full of old horror paperbacks in the waiting room which just seems weird and disrespectful of people who might be in a bad place emotionally. This CMHT is not fit for purpose.