Queen Elizabeth Hospital Birmingham

I had an awful experience at the Queen Elizabeth Hospital. I went to A&E with an eye problem and was waiting for hours to be seen.

I attended the Queen Elizabeth Hospital for radiotherapy and had to attend every day for 30 days. The care was good and the staff were nice, but I felt sorry for them because the machines kept breaking down. The staff were clearly under so much pressure and stress. I was constantly moved around from room to room to use different machines because so many of them broke down during treatment. It was very frustrating for myself and for the staff too. I would say that the department needs to be better equipped.

The care is great. they phone and I have infusions every 6 months.

I was taken too A&E with breathing difficulties. I was admitted in for 9 days and the care in A&E and inpatient care was good.

I had a CT scan for kidney stones. Staff were really good, they were nice and polite throughout.

I go to see the gastro team every 3 months and they are fine.

Excellent care. Good communication and very caring. Great assistance. Well done.

I had to give a urine sample as I was urinating blood. I gave my first sample to a nurse and she essentially said “that’s not urine can you do another sample.” I was made to feel terrible, and my situation was not taken seriously. After, when I was told by another nurse my urine sample had “been lost maybe thrown away.” I have been having this problem for 4 months, have visited the hospital around 5 times and it’s the first time I’ve been treated like this. Whoever that nurse was, needs to do better and consider what her comments might make people feel. I spoke to her manager, and she said she doesn’t need to give the name of the nurse who done my blood and took my urine as it will be on the system. She said to me “what is this” with a face on and “that isn’t urine” despite the fact I have been to hospital numerous times, and no nurse has said this to me

I was under the care of Queen Elizabeth Hospital's spinal surgical team before being referred on to another hospital. The surgeon was good but there were problems with communication between the hospitals and departments which caused confusion and delays in my treatment.

I have received good renal treatment and care at the Queen Elizabeth Hospital.