Reviews (390)

Late cancellation of appointment

April 29, 2021
Late cancellation (on the day) of appointment for my 18 year old son. Despite his age and ringing him on his own personal mobile they were insistent on speaking to one of his parents in order to cancel... at very late notice.
Anonymous

Cancelled Appointment

April 27, 2021
I had been waiting six months for an appointment and the day before I was due to attend they phoned and cancelled my appointment.
Anonymous

15 Months wait for an appointment BMEC

April 18, 2021
I have waited over 15 months for an eye hospital appointment. My optician has sent 2 letters and my GP has also written. Still not had any response.
Anonymous

Very good I have annual screening BMEC

April 17, 2021
Very good I have annual screening. but last 2 appointments not had letter re outcomes and their phone system hopeless! Worst I've come across. Offers options at every stage so very difficult to speak to anyone if none of this options capture what you need. Pick outpatients and end up back at appointments!
Patricia McCabe

Very good service

April 1, 2021
Very good service.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Was seen quickly

February 18, 2021
Arrived for my appointment, very pleased with the reception. Was seen quickly, please wear the covid precaution.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Very few seats available and people standing

February 18, 2021
I had an appointment on 11th Feb. Checked in and then saw the waiting room which was very full. Very few seats available and people standing around not wanting to sit adjacent to other patients. I turned around and told a member of staff I would not stay here having been shielding for months. I was not prepared to put myself in danger.
Sheila Taylor

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Very good & quick

July 24, 2020
Very good, quick and dealt with my eye problem quickly. Felt really safe as fully set up for COVID-19 including hand gel, masks and social distancing.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Worked well during lockdown

July 19, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Birmingham Eye Hospital. Very good service. The consultant provided superb service.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Have to keep contacting them for appointments

March 23, 2020
Have to keep contacting them for appointments, been on eye drops for years still awaiting appointment since last year.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

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Birmingham and Midland Eye Centre (BMEC)

Birmingham and Midland Eye Centre is one of the largest facility of its kind in Europe. Based at City Hospital Birmingham, our facility receives referrals from hospitals and GPs across the region.

Contact

0121 507 3801

City Hospital
Dudley Road
Birmingham
B18 7QH

Location

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