Birmingham and Midland Eye Centre (BMEC)

They're great but it's a bit back and forth between them and the QE. They're great though.

The wait time on Tuesday 21/10/25 was horrendous. I thought my father was only in for an ultrasound scan on his eye at 10.30. Although we had the scan at 11.00, we were kept waiting until late evening and didn’t leave until after 8pm. If they had told me beforehand that we would be sent to A&E to wait then I would have turned down the scan appointment and booked privately.

The health care is top notch, but is it worth waiting for over 10 hours? For me, no.

Food is decent though. Coffee not.

I had a crosslink operation at BMEC. It was day surgery and I was able to go home the same day. I was happy with the treatment and care I received. I had two follow on appointments and then a one month review during which I was told that I was at the point of needing a corneal transplant. The staff were very supportive and informative throughout.

You can book appointments online via a link. It is not too bad as you can zoom in to see better. However, I would want larger print letters, the option to book appointments over the phone, and more accessibility in general.

Rang BMEC number. Answered by operator but after trying to get to triage nurse transfer was cut off without warning. Tried again, this time voice recognition worked (tip: say 'Eye Centre' not the full 'Birmingham and Midland Eye Centre' as instructed). Got through 2 automated levels then told to ring back 'at another time'. What time? What day?? How many times is the patient supposed to try to get emergency eye service??? Not fit for purpose.

Staff are always extremely friendly and helpful. My two Consultants have also always been very approachable and have explained the rationale behind my treatment plan.

Eye check up arranged by GP quickly. The service has been thorough and very good staff.

I was there for three hours and the care was excellent.

I attended BMEC for a vitrectomy, EMR peel and cataract removal. From the outset, every member of staff, from HCA to Consultant was friendly and efficient. The clinic was extremely busy and there was, perhaps inevitably, a certain degree of chaos - notes missing, forms not completed and passed on etc, but the clinical care was, as on previous occasions, second to none. In the end, after reviewing my scans and re-examining me, my Consultant decided to revise the procedure due to the risks involved. He gave a very clear explanation, and although I was initially a little bemused, I respect the fact that he was honest and open and clearly had my best interests at heart. All in all, it was a very positive experience and I am grateful to all the staff involved in my care.

Fine, wonderful. Ophthalmology see me every 2 to 3 months. They're very good at following up with my cataract issue I have had since August.