around waiting to be seen. There were no water dispensers, the staff did not seem to have a clue as to who we were or when we might be seen. It was a disgrace and a sad reflection that this is the only facility in the West Midlands.
department, I arrive to find a delay to my appointment of at least one to one and a half hours. This is wholly unacceptable.The appointment time is not controlled by me but by administrators who seem to have forgotten N.H.S. stands for National Health SERVICE. People should remember that along with other tax payers I fund the NHS and I expect world class treatment.I suggest whoever is responsible gets it sorted out or finds other employment. Quickly.