Reviews (188)

15 Months wait for an appointment BMEC

April 18, 2021
I have waited over 15 months for an eye hospital appointment. My optician has sent 2 letters and my GP has also written. Still not had any response.
Anonymous

Very good I have annual screening BMEC

April 17, 2021
Very good I have annual screening. but last 2 appointments not had letter re outcomes and their phone system hopeless! Worst I've come across. Offers options at every stage so very difficult to speak to anyone if none of this options capture what you need. Pick outpatients and end up back at appointments!
Patricia McCabe

Very good service

April 1, 2021
Very good service.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Was seen quickly

February 18, 2021
Arrived for my appointment, very pleased with the reception. Was seen quickly, please wear the covid precaution.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Very few seats available and people standing

February 18, 2021
I had an appointment on 11th Feb. Checked in and then saw the waiting room which was very full. Very few seats available and people standing around not wanting to sit adjacent to other patients. I turned around and told a member of staff I would not stay here having been shielding for months. I was not prepared to put myself in danger.
Sheila Taylor

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Very good & quick

July 24, 2020
Very good, quick and dealt with my eye problem quickly. Felt really safe as fully set up for COVID-19 including hand gel, masks and social distancing.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Worked well during lockdown

July 19, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Birmingham Eye Hospital. Very good service. The consultant provided superb service.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Have to keep contacting them for appointments

March 23, 2020
Have to keep contacting them for appointments, been on eye drops for years still awaiting appointment since last year.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

They have been ok

March 18, 2020
Lots of appointments coming up at eye hospital and already attended three. They have been ok but they are very busy.
Anonymous

Car parking at eye centre is very difficult

February 28, 2020
Car parking at eye centre is very difficult as not enough spaces. I already had a ticket so thought I would have to pay if I left without parking,
Anonymous

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Birmingham and Midland Eye Centre (BMEC)

Birmingham and Midland Eye Centre is one of the largest facility of its kind in Europe. Based at City Hospital Birmingham, our facility receives referrals from hospitals and GPs across the region.

Contact

0121 507 3801

City Hospital
Dudley Road
Birmingham
B18 7QH

Location

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