department, I arrive to find a delay to my appointment of at least one to one and a half hours. This is wholly unacceptable.The appointment time is not controlled by me but by administrators who seem to have forgotten N.H.S. stands for National Health SERVICE. People should remember that along with other tax payers I fund the NHS and I expect world class treatment.I suggest whoever is responsible gets it sorted out or finds other employment. Quickly.
wasting their time, I didn't see a doctor or receive a letter afterward, I went every 6mths 3yrs ago, as a Doctor found a mole at the back of my eye, and wanted to make sure it didn't alter, I have not had an app for 14mths , so my eyes must have suddenly got better and the mole disappeared !
reception desk staff through to the clinicians were amazing. The clinicians took their time and explained everything to me. The clinical support staff went out of their way to make sure I had an appointment sorted before I left. 5* service.