It's normally pretty straight forward. I like that you can check in yourself.
Chairs are green and purple you can see them.
They need better A&E and pharmacy waiting areas as people are standing around and blocking the entrance, its crowded but the outpatient waiting area is good.
told that appointment will be at 2pm. After that we have to get medicine so it will take time, probably all day. There are not enough seats and some people are having to stand, we are lucky to get comfy seats. We have been before so brought a picnic as if you don't have money with you it will be difficult as no lunch.
The toilets are disgusting.
Response from Head of Complaints, Birmingham and Midland Eye Centre (BMEC)
Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.
to be really long but that has improved. Appointment system does not work as I need an appointment normally every 12 months, but this never ever comes through. I always have to chase it. They always blame the computer - ongoing for 3 years.