Reviews (188)

Waiting areas are not wheelchair friendly

February 7, 2019
Corridors and waiting areas are not wheelchair friendly, Staff is very good and helpful at all levels.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Outpatient waiting room is good

Outpatients
January 31, 2019
I had an appointment, I come here every month. It's normally pretty straight forward. I like that you can check in yourself.
Chairs are green and purple you can see them.
They need better A&E and pharmacy waiting areas as people are standing around and blocking the entrance, its crowded but the outpatient waiting area is good.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Long waits and dirty toilets

Accident and emergency services
January 31, 2019
We came to A&E at 11am and we have been told that appointment will be at 2pm. After that we have to get medicine so it will take time, probably all day. There are not enough seats and some people are having to stand, we are lucky to get comfy seats. We have been before so brought a picnic as if you don't have money with you it will be difficult as no lunch.
The toilets are disgusting.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Booking in system good but communication poor

Outpatients
January 31, 2019
I travel from Stafford.
Auto-log in is great.
Waiting times used to be really long but that has improved. Appointment system does not work as I need an appointment normally every 12 months, but this never ever comes through. I always have to chase it. They always blame the computer - ongoing for 3 years.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Poor communication and long waiting time

Outpatients
January 31, 2019
The waiting times are too long. Inconsistent with hospital letters. We have sometimes received the appointment letter too late, after the appointment has passed. When we call to re-book it may take months to get a new appointment. They blame postal service. I have to take time off work to rearrange to accompany my mum so it causes inconvenience.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Parking poor but generally good

Outpatients
January 31, 2019
We come here very regularly. Generally its good however the waiting times are long. We are here for my husband today parking is very difficult for people with disabilities. It would be helpful if you could call in advance and book a space for people with disabilities so not to miss out on care.
I have a child who has autism and if I had to come here with my child I would be very worried in advance. There is not enough parking. Different needs need to be taken into account. I wouldn't choose this hospital for my child. They should have special places for people with special needs.
The children's area is important.
Staff work efficiently under pressure but waiting times are too long.
For care it is good.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Care team best in the world/poor waiting area

Outpatients
January 31, 2019
More seating required as it is quite congested
Proper signage with bright colours would be of great help.
Proper patient calling systems instead of doctor or nurse coming out and shouting
Care team is best in the world
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Poor wheelchair access but super treatment

Outpatients
January 31, 2019
As a disabled person who uses a wheelchair there is not enough space for me and my wheelchair. They should make more provision for wheelchair users .

Super treatment and support available all the time.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Doctors and support team are great

Outpatients
January 31, 2019
NHS is providing a great service to everyone, people should be thankful.
Its a hospital after all, they are not here for a picnic, they should be ready to wait and of course its very difficult to please 500 patients who come here every day
Doctors and support team are great.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Staff very efficient

Outpatients
January 31, 2019
I am a regular visitor to this centre and find that the waiting room is always packed with people. The staff however are very efficient and people are taken quickly. The facilities provided are very good and the most important thing is the super treatment provided.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

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Birmingham and Midland Eye Centre (BMEC)

Birmingham and Midland Eye Centre is one of the largest facility of its kind in Europe. Based at City Hospital Birmingham, our facility receives referrals from hospitals and GPs across the region.

Contact

0121 507 3801

City Hospital
Dudley Road
Birmingham
B18 7QH

Location

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